AMR Programming Support Technician II

Starkey is hiring a AMR Programming Support Tech II at the global headquarters in Eden Prairie, MN. This position is responsible for programming hearing aids, maintaining the All Make software library, quality checks on hearing aids, and salvage and mission aid inventory support.

Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better. Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what's possible. We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide.

Watch this video to see more of what sets Starkey apart.

https://youtu.be/9cUYwTlCepg?si=wkovx8_R_iINfrc6

This position is responsible for programming hearing aids, maintaining the All Make software library, quality checks on hearing aids, and salvage and mission aid inventory support.

JOB RESPONSIBILITIES

* Install and setup fitting software for All Make Team
o Maintain All Make Fitting software library
o Train staff on fitting software
o Maintain programming documentation and programming accessory inventory
o Troubleshoot programming issues

* Ensure hearing aids are programmed and graphed as needed
o Wand and prioritize repair boxes at programming station
o Perform programming functions
o Perform and print hearing aid graphs
o Print and review fitting reports
o Make appropriate decisions as to pass/fail status of hearing aids
o Communicate with customer service and techs regarding repair/ request issue clarifications
o Assist peers with programming / QC issues
o Log quantity of repairs processed at program station

* Salvage Support Process
o Assist distribution of salvage inventory and organization
o Fill salvage parts requests as needed

* Mission Aid Inventory Support
o Assist in maintaining mission aid inventory
o Assist in fill mission aid orders

* Other duties as assigned

JOB REQUIREMENTS
* Education
o High school degree or equivalent required

* Experience
o 2 years of manufacturing quality control and hearing aid programming experience required

Knowledge / Technical Requirements
* High degree of computer literacy
* Windows OS, MS Office, MS Outlook, Internet Navigation
* Ability to identify competitive hearing aids
* Hearing aid fitting software

Competencies, Skills & Abilities
* Good communication skills required
* Good manual dexterity required
* Ability to understand technical information is required
* Excellent organizational skills
* Excellent problem-solving skills

WORK CONTEXT

Working Conditions
* Standard office conditions

Equipment Operation
* Standard office equipment
* Fonix test systems
* Drain meter
* Hearing aid programmers and accessories

Salary and Other Compensation:
The target rate for this position is between $20.36/hr to $27.85/hr. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements, include medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, short-term disability insurance, long-term disability insurance, employee assistance program, hearing aid benefits, PTO, 6 paid holidays annually, 2 floater days annually, 1 volunteer service day annually, paid paternity leave, and tuition reimbursement.

This position is eligible for a bonus based upon performance results. There is no guarantee of payout.

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