Senior Business Analyst - ServiceNow Solutions - Digital Velocity

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.

The ServiceNow Senior Business Analyst serves as a translator between technical teams and the customer's business community to collect, clarify, analyze and translate business requirements into documentation and conceptual design from which ServiceNow solutions are developed. This position works with the ServiceNow Solution Architect to ensure the solution is technically feasible, identifies areas to reduce implementation efforts, defines detailed stories with acceptance criteria, and works within the context of an agile/scrum development framework. This position will be working directly with customer and coworkers and must be able to communicate effectively via phone and web conferencing as many of customers and coworkers work remotely. In addition to supporting all phases of the project, this position may also be responsible for authoring content and peer-reviewing a wide array of documents, including functional, technical, training as well as marketing, and proposals.

What you will do:

* Develop a thorough understanding of the customer's requirements and assist the project team in applying industry best practices and detailed knowledge of ServiceNow to help design an optimal solution that supports the business process that meets or exceeds functional requirements

* Assist the technical team in translating application functionality into application architecture and the production of a business functionality requirements statement

* Document workflows and results of business analysis
* Write stories, with acceptance criteria and functional test, in accordance to agile best practice guidelines

* Perform functional test on each story configured

* Assist in quality management reviews and ensures that all business and design requirements are met

* May also assist and lead test plan development and execution
* May also assist and develop and deliver end-user training
* Support Organizational Change Management (OCM) efforts by providing information on the "to be" solution
* Develop strong internal relationships with key stakeholders and subject-matter experts across the organization
* Serve as the thought leader to help define business processes, system usage, behavior and information requirement needs
* Decompose business problems quickly and determine the root cause and provide solution alternatives

What we expect of you:

* Bachelor's degree in Computer Science, Information Technology or a related field
* 4 years of experience designing and developing ServiceNow process work-flows and writing stories
* ServiceNow Certified System Administrator (CSA)
* Excellent written and verbal communication skills with the ability to effectively communicate across company and department boundaries at all levels
* Demonstrated work experience in process definition including facilitation, process documentation, change control, and process improvement
* Ability to effectively facilitate and lead meetings, tailoring messages to the given audience
* Effective in evaluating information, identifying risks and opportunities, while possessing creative problem-solving skills with an understanding of business concepts and models
* Proven ability to elicit project and system requirements
* Expert negotiation and persuasion skills, with the ability to enable win-win resolutions
* History of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the business while meeting deadlines
* Critical attention to detail and solid creative problem-solving skills
* Demonstrated knowledge of the business, organization and solutions that are the backbone of the organization
* Ability to adapt to changing conditions, strategies and organizational direction
* Adept at question/challenge existing business assumptions and constraints
* Demonstrated ability to understand how change will benefit the organization
* Demonstrated ability to critically evaluate information, identify risks and opportunities, while possessing creative problem-solving skills with an understanding of business concepts and models
* Proven track record of successfully supporting the needs of project team members and internal stakeholders (locally and virtually)
* Strong working knowledge of requirements gathering software support, data mining tools and Microsoft Office applications
* Demonstrate influence without authority
* Ability to work in a high performing team environment
* Ability to understand, remember, and apply oral and/or written instructions or other information. Ability to organize thoughts and ideas into understandable terminology. Ability to multi-task, organize and prioritize. Ability to apply common sense in performing job. Ability to understand and follow basic instructions and guidelines.
* Ability to travel up to 10%
* Familiarity with cost/benefit and ROI data analysis
* Ability to effectively resolve conflict with appropriate escalation

Pay range: $104,545 - $148,182 depending on experience and skill set

Annual Bonus of 8%, subject to terms and conditions of plan

Benefits overview: https://cdw.benefit-info.com/

Salary ranges may be subject to geographic differentials

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.