Business Unit CI Sustainability Leader

Job Requisition ID:91546

Location Designation:Fully Remote

Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life's legacy of being there when we're needed most. Here, you'll design, implement, and support these solutions directly impacting employees' lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions.

Role Overview:

Ensure sustainment of the Continuous Improvement (CI) Management System in each business unit/function:

• Deepen the adoption of Continuous Improvement principles, systems, and tools through coaching, ensuring individuals in the business area have the necessary training and skills, as well as reinforcing behaviors with business leaders.
• Support post-implementation Sustainability through a variety of activities you are accountable for, including CI assessments, corrective action planning, and improvement execution until process changes are fully implemented and embedded in BU activities and behaviors.
• Drive balanced scorecard performance against targets (e.g., quarterly, annually), including delivery of value creation and value capture initiatives (e.g., capacity improvements driving towards overall value capture target) in partnership with BU leaders and Finance.
• Continue to build individual competencies in CI tools and behaviors, consistently pushing the thinking and driving improved ways-of-working. Participate in the CI community of practice to both build CI competencies and to share and learn from other CI leaders (within and outside NYL).

What You'll Do:

The Business Unit Sustainability Leader supports the Business Unit or Function in the continued implementation of Continuous Improvement and is responsible for co-developing a series of 100-day plans and supporting plan execution to extend performance improvement beyond initial implementation. This is done through coaching tier 1-3 leaders on the usage and refinement of CI principles, systems, and tools; helping train new employees in Continuous Improvement ways of working; ensuring the business conducts regular problem-solving sessions with clear priorities, actions, owners, and timely solutions; and helping refine standard work as process changes are made and put in place in order to help meet value capture and performance objectives.

Deepen the adoption of Continuous Improvement principles, systems, and tools through coaching, ensuring individuals in the business area have the necessary training and skills, as well as reinforcing behaviors with business leaders.

• Work closely and with tier 1, tier 2, tier 3 leaders to coach them on their engagement with and usage of CI principles, systems (i.e., leading and developing people, meeting customer demand, and raising and solving problems), and tools.
• Build Continuous Improvement competencies of business leaders, ensuring business leaders embed CI within the DNA of their business area's culture.
• Identify and improve system-level issues with BU leaders to ensure new process adoption and efficient execution.
• Work with COE (Head of Academy & Methodology) to identify host training workshops with BU teams to bridge skill gaps and develop a culture of continuous learning.
• Support project budgeting and facilitate special skill acquisition needed for improvements.

Support post-implementation Sustainability through a variety of activities they are accountable for, including CI assessments, corrective action planning, and improvement execution until process changes are fully implemented and embedded in BU activities and behaviors.

• Apply a subset of assessment tools regularly (e.g., quarterly) and support others in the execution of the Sustainability Assessment (including leading and supporting the assessment).
• Support synthesis of assessment results and co-develop with BU leaders associated 100-day plans to drive closing of identified performance gaps.
• Customize and refine CI tools for particular issues in BU solution elements in their business areas; facilitate regular CI reviews and updates of CI tools, as needed.
• Coordinate with other CI teams, other BU Sustainability Leaders to tailor assessments, questionnaires, procedures, and other post-deployment tools towards the end of each deployment phase.

Drive balanced scorecard performance against targets (e.g., quarterly, annually), including delivery of value creation and value capture initiatives (e.g., capacity improvements driving towards overall value capture target) in partnership with BU leaders and finance.

• Drive 3-5% productivity improvements year-over-year in partnership with BU leaders (after initial 15-20%) through the CI Management System.
• Support BU leaders in driving balanced scorecard performance against quarterly and annual targets, including delivery of value creation initiatives (e.g., capacity improvements driving towards overall value capture target).
• Help enable improvements in the team's core skills based on skills matrix competencies/assessments.
• Launch performance improvement projects and post-wave percentage change in operating KPIs.

Continue to build individual competencies in CI tools and behaviors, consistently pushing the thinking and driving improved ways-of-working. Participate in the CI community of practice to both build CI competencies and to share and learn from other CI leaders (within and outside NYL).

• Understand and be able to use standard diagnostic techniques designed to identify 8 sources of waste, variability, and inflexibility.
• Understand adult learning and be able to employ the appropriate facilitation techniques with individuals and teams.
• Utilize an opportunistic mindset, with a proactive approach to identifying continued opportunities for refinement and to increase performance and capabilities of both individuals and teams throughout the BU.
• Leverage strong project management capabilities: able to identify steps, timing, owners including managing barriers to drive completion.
• Continue to build an advanced understanding of CI principles, systems, and tools.
• Understand and be able to facilitate and drive effective problem-solving sessions and the supporting system-level processes needed (e.g., problem tracker).

Key linkages:

• Collaborate and coach Business Unit/function-specific Leader and managers regarding CI behaviors; lead regular check-ins with business leaders to review CI performance progress.
• Collaborate and partake in the CI Center of Excellence; shares and engages in best practices.
• Become an active member of the CI Community of Practice (COE leadership, Change Leaders, Change Agents, Change Agents, other BU Sustainability Leaders).

Critical Competencies: skills and abilities required for the role:

• Problem-solving, including problem identification, root cause analysis, resolution, and follow-up.
• Communication and engagement (i.e., presentations and written communications; interviewing & facilitating, and influencing, negotiating, and handling conflict)
• Adaptive Leadership traits and ability to role model and influence BU leaders.
• Comfortability working with balanced scorecard metrics/targets and driving measurable business performance outcomes.
• Excel and PowerPoint proficiency

What you'll bring:

• Previous participation as a Change Agent in a prior deployment is highly preferred.
• Strong relationships with BU leaders and front-line colleagues.
• Demonstrated track record in managing and influencing people to drive improvement in the business.
• Team leadership experience preferred.

Other Significant Role Requirements:

• Impact driven mindset and respected within the BU or function.
• High "CI thinking" aptitude with a strong systems-thinking view to identify and solve problems in a fundamentally different way.
• Strong influencing skills to support BU or function in owning and driving CI throughout the organization.
• Effective written and oral communicator (e.g., creating clear top-down messages to support CI's success, developing and leading workshops to support sustain phase)
• Energetic and tenacious personality
• Comfortable working with ambiguity - ability to effectively cope with change, shifting gears and ability to decide/act without having the total picture.

Scope of Role:

• Within assigned business unit or function
• Participation in limited cross-business unit/function activities (e.g., supporting Maturity Assessments and participating in community of practice development and activities).

Technical Knowledge:

• Strong knowledge of the 4 CI loops and enabling tools; understanding of the principles, systems and tools that underpin Continuous Improvement.
• Awareness of the Continuous Improvement phases (prepare, diagnose, design, implement), the core analyses / activities aligned to each phase, and specific understanding of the redesigned process in their business area.
• Build very deep knowledge of the BU or function to effectively implement tools and how best to support the BU into sustainability.

People Management:

• Leadership style that reflects the intrinsic qualities of the Continuous Improvement competencies
• Ability to identify champions within BU to own and drive CI-related activities.
• No direct reports

Financial Management:

• Support responsibility for business area continuous improvement budget (Is this right, or is this really about working with finance to identify and capture value of CI improvements over time?)

It is recommended that all qualified candidates apply to this posting as soon as possible. Residents of Colorado are hereby notified that the deadline to apply is two weeks from the Posting Date listed above.

#LI-KH1
#LI-REMOTE

Pay Transparency

Salary range:$70,000 - $120,0000

Overtime eligible:Exempt

Discretionary bonus eligible:Yes

Sales bonus eligible:No

Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Diversity Promise

We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.

Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by theFoundation.We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

Job Requisition ID:91546

#GBS