IFM Director

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The ideal candidate will reside in Arizona, Idaho, Kansas, Texas, Utah, Washington.

This position will require 30% travel across the account portfolio.

The IFM Director is accountable for developing and implementing a comprehensive Integrated Facilities Management (IFM) strategy that delights our clients and ensures long-term, mutually beneficial relationships. This role anticipates client needs, delivers exceptional performance against key indicators, and builds financial plans to exceed revenue and profitability targets. The IFM Director creates and leads high-performing teams, fostering operational excellence while keeping employees engaged and thriving. Working closely with the Work Dynamics leadership team, the IFM Director aligns the firm's strategy and goals with business opportunities in the IFM space.

What is your day to day?

- Client Satisfaction and Relationship Management

• Establish a visionary IFM strategy that aligns with client objectives and interests
• Drive the implementation of IFM solutions that consistently exceed client expectations
• Become a trusted advisor and industry thought leader in IFM best practices
• Identify opportunities for account growth and articulate the value proposition of expanded IFM services

- Team Leadership and Development

• Build and nurture high-performing IFM teams across multiple client accounts
• Recruit, develop, and retain top talent in the IFM field
• Conduct thorough assessments of direct reports and create actionable career development plans
• Champion diversity and inclusion initiatives within the IFM teams
• Provide mentorship and coaching to elevate team performance and foster a culture of continuous improvement

- Financial Management and Growth

• Oversee account financials to meet or exceed growth and profitability targets
• Expand IFM service offerings and geographical reach within existing client relationships
• Manage risk by maintaining healthy accounts receivable (A/R below 60 days payable)
• Identify and pursue new business opportunities in the IFM sector

- Innovation and Company Contribution

• Spearhead the development and implementation of innovative IFM practices
• Share best practices and innovations across the organization to elevate JLL's IFM offerings
• Collaborate with cross-functional teams to win new IFM contracts and expand service lines
• Serve as an internal subject matter expert on IFM trends and client needs

Required Experience and Technical Skills

• Bachelor's degree in Facilities Management, Business Administration, or related field
• 10-15 years of experience in Integrated Facilities Management or related industry
• Proven track record of leading large-scale IFM programs for major clients
• Strong financial acumen and experience in managing complex budgets
• Excellent communication and presentation skills

Core Competencies

• Strategic Vision: Ability to develop and implement long-term IFM strategies
• Client Focus: Deep understanding of client needs and ability to build lasting relationships
• People Leadership: Skilled in building, motivating, and developing high-performing teams
• Results Driven: Consistently delivers exceptional results in IFM operations and client satisfaction
• Innovation Mindset: Continuously seeks new ways to improve IFM processes and services
• Change Management: Adept at leading teams through evolving IFM landscapes
• Industry Expertise: In-depth knowledge of IFM trends, technologies, and best practices

This role offers an exciting opportunity to lead and innovate in the dynamic field of Integrated Facilities Management, driving client success and organizational growth through strategic leadership and operational excellence.

Estimated total compensation for this position:

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

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