Program Coordinator

Florida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good.

Works closely with other professionals in Housing and Residential Experience to administer and manage the Housing and Residential Experience program serving over 4,000 on-campus students. Oversees and manages the on-campus housing assignments processes, room selection processes, room transfer and cancellation processes, as well as advanced operation of the -housing management system. Assists in servicing populations such as first time in college, returning students, transfer students, student athletes, honors students, students with disabilities, living learning community students, and international students.

• Coordinates service delivery and office operations in a friendly, positive and professional manner. Assists with daily management of on-campus housing assignments processes including residence hall assignments, room selection processes, room changes, space management, etc. for various populations.
• Processes housing applications and room assignments; conducting occupancy management and process audits; participate in the occupancy management cycle planning and implementation.
• Communicates with various constituencies including but not limited to students, parents, campus partners, etc.; Participates in various internal and external meetings related to occupancy management.
• Updates housing management system to meet the changing needs of terms, constituencies, and student needs; conduct various system trainings as necessary.
• Researches and responds to complex inquiries from students, parents, and campus partners in order to provide or clarify information on Housing and Residential Experience services, options, programs, policies, or procedures.
• Works with department and campus partners to coordinate ADA assignments for students with special accommodation needs.
• Serves as a System Administrator including system, template, and process development.
• Coordinates regular audits of occupancy management records, processes, and procedures; make recommendations as necessary to supervisor.
• Manages appropriate user access and credentials for system users. Makes recommendations for improving areas of efficiency, sustainability, training, and automation.
• Assists with coordination of the following process: early arrivals, break stay, and appeals.
• Assists with documentation of all processes related to occupancy management and housing operations procedures.
• Assists with the coordination of all occupancy, usage, and reporting efforts for Housing and Residential Experience, including identifying trends, projections and forecasting of future housing needs.
• Represents Housing and Residential Experience in a positive manner during meetings, presentations, and engagements. Participates in after-hours rotation for assignment related issues.
• Serves in the on-call duty rotation with Housing Office operations staff.

Bachelor's degree and two (2) years of office or related experience.

• Master's degree in Higher Education Administration, MBA, or related field
• Two (2) years of experience in a relevant field, such as university student housing, student affairs, property leasing, or customer service.
• Proficiency in standard operating procedures for residence hall facilities, with a strong understanding of occupancy management.

Administrative

Begin time: 8:30 AM

End time: 5:00 PM

Operating University Vehicles (all types)

• Driver's License Check
• Fingerprinting Check
• Research Expanded Background Check

• Ability to work evenings and weekends.
• Ability to work flexible hours as needed.
• Shift may vary according to departmental needs.
• May be required to be On-Call as needed by the University.
• Ability to travel locally

Current Employee

As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.

*This posting will close at 12:00 am of the close date.

Current Employee

As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.

*This posting will close at 12:00 am of the close date.

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Affirmative Action Employer for individuals with disabilities and veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status. For inquiries regarding nondiscrimination, contact FIU's Office of Civil Rights Compliance and Accessibility at 305.348.2785 or email ocrca@fiu.edu.