Partner Operations Manager

Meet the Team

The Partner Operations team within Commerce Operations is at the heart of Cisco's dedication to delivering a seamless and efficient experience for our partners and distributors. We drive operational excellence by simplifying processes, resolving challenges, and enabling our partners to maximize their success.

As a Partner Operations Manager (POM), you will work alongside cross-functional teams to ensure partners receive the support, insights, and solutions they need to navigate Cisco's operational landscape with ease. Our mission is to enhance partner productivity, reduce friction, and drive continuous improvement in every interaction.

If you're passionate about problem-solving, process optimization, and delivering an exceptional partner experience, we'd love to have you on our team!

• Client Centricity- Build strong partnerships with Clients to understand their personas, business priorities, goals and operational top of mind .
• Experience Design- Develop Ops Plan for Clients which tie to Client goals with operational goals to drive improvement towards Client productivity, profitability andexperience.
• Problem Identification and Solution adoption-Identify and log operational problems (process, policy & capability) to drive simplification, automation, productivity and experience; drive awareness and adoption of solutions andenhancements. Responsible for managing escalations and performing root cause analysis across all Q2C cycles and being accountable for driving resolution on behalf of sales and partners.
• Communication Framework- Inform, educate and engage Clients on operations processes and changes across commerce and transformation.
• Metrics that Matter- Measure performance through key outcome metrics and review progress through quarterly operational reviews

• 3-5 years of experience in Partner Business Services. Demonstrating successful management of partner accounts or projects annually.
• Must have Microsoft Office experience- especially Excel, Pivots Data mining.
• Knowledge in any of the following programming tools: CCW - Cisco Commerce Workspace; PSS - Partner Self Service; CPR - Central Profile Repository User Look Up; Connect Dots; PXP - Partner Experience Platform
• Ability to analyze trends and leverage analytics for problem identification and field problem articulation

• Ability to work cross-functionally inside and outside of Commerce & Lifecycle Operations
• Strong communication and relationship skills
• Accountability for client/collaborator experience and operational performance
• Deep operational knowledge (processes, policies, capabilities, Cisco organization and x-functional teams alignment)

#WeAreCisco

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection-we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer-80 hours each year-allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!