ASSESSMENT & REFERRAL COUNSELOR

BHC Alhambra Hospital

Assessment & Referral Counselor - Per Diem

Are you caring, compassionate and hardworking?

Apply today to join our amazing team!

BHC Alhambra Hospital is located in the beautiful city of Rosemead, California. Our 115 bed facility established in 1924 prides itself on upholding a standard of excellence that allows our patients to take the first step to recovery. BHC Alhambra Hospital is a private, fully accredited, full-service acute psychiatric hospital serving children, adolescents and adults. BHC Alhambra is dedicated to providing quality behavioral health, substance abuse, and eating disorder treatment. We offer inpatient, residential, partial hospitalization and intensive outpatient options for individuals in the communities of the San Gabriel Valley, Los Angeles County, and surrounding areas.

The Assessment & Referral Counselor is responsible for facilitating facility admissions by performing initial triage screening, assessment and referral activities for all in-coming and potential patients, consulting with potential patients, patient families, medical staff and other hospital staff, and counseling patients and patient families with regard to current assessments, recommended referrals and recommended required levels of care. The Assessment & Referral Counselor will gather clinical data, assign primarily diagnostics, and deliver case presentations to payers for payment, as well retro-authorizations and admission denials. Preferred candidate will have strong business, clinical, and customer service skills. Those who excel in this position are able to multi-task and stay organized while processing documents, completing data entry, and working with key departments in the hospital.

Key Responsibilities include:

• Work with medical and clinical referral sources to quickly and efficiently screen potential patients for appropriateness and acceptance.
• Work with those who walk in seeking services and evaluate for potential admission.
• Conduct in-person triage assessment of potential patients, and communicates that assessment to doctors and nursing staff.
• May serve as a Qualified Mental Health Professional (QMHP).
• Obtain and records accurate documentation for each call including clinical description, referral sources, demographic information, financial/insurance information and follow-up requirements.
• Recommend appropriate referrals based on patient condition, and communicates referrals to the Assessment & Referral Director and to the appropriate facility staff.
• Counsel patients and families in regard to recommended levels of care, community resources, and financial arrangements.
• Respond appropriately to telephone inquiries, providing accurate information, complete pre-admission screening, empathic crisis intervention and determining suitable referral.
• Process all requests for information to all referral sources.
• Provide customer and requested information and external referrals.
• Assist with providing facility tours to physicians and prospective patients and families.
• Assist with arranging the admission of patients, notify the business office, begin verifying benefit coverage, initiate calls to physicians/licensed practitioners as required, and complete admission packets.

Requirements:

Education: LPT, master's degree, or doctorate in social work, psychology, counseling or a related field.

Experience: A minimum of two (2) years experience in a mental health setting preferred. Working knowledge of the Addiction & Recovery field and experience in clinical interviewing, patient assessment, family motivation, treatment planning, communicating with external review organizations or comparable entities, and working effectively with people of diverse backgrounds, preferred.

Your passion, inspiration, and talents are invaluable to us and our mission to serve others. Our facility can provide a place for you to thrive and continue your professional development.

BHC Alhambra Hospital employees receive great opportunities:

• Challenging and rewarding work environment
• Career and growth opportunities
• Comprehensive Benefits
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan

About Universal Health Services

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $15.8 billion in 2024. UHS was again recognized as one of the World's Most Admired Companies by Fortune; listed in Forbes ranking of America's Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points,

an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

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