Director of Operations

Who We Are

At Hamilton Families, our mission is to end family homelessness in the San Francisco Bay Area. Since 1985, we have been meeting the most urgent needs of unhoused families in our community. Our programs specialize in preventing family homelessness when possible, providing shelter and transitional housing to families in times of need, supporting the wellbeing and academic achievement of children who experience homelessness, and quickly returning families to safe and stable housing throughout the Greater Bay Area. At Hamilton Families, we believe the San Francisco Bay Area is at its best when people from all backgrounds can start a life here, raise a family here, and thrive here. We envision a Bay Area where housing is accessible and affordable, where homelessness is rare, brief, and nonrecurring, and where all people and families have a safe and stable place to live. We foster an inclusive environment where diverse perspectives are valued and contribute to our collective success. Our commitment to inclusivity ensures every team member feels respected, supported, and empowered to thrive.

What You'll Do

We're excited to be adding a Director of Operations to our organization! This is an engaging and rewarding opportunity that plays an integral role within the organization. We are looking for someone who is passionate about working with our participants and contributing to the fight against homelessness. The Director of Operations will report directly to the Chief Operations & People Officer and be part of the Operations team. This position manages building functions, working with the maintenance team and vendors to oversee capital improvements, repairs, and projects. This role develops strategies, budgets, and policies to support infrastructure, ensuring compliance with zoning laws and collaborating with the City and County of San Francisco.

What Your Day Looks Like

• Oversee and optimize operational systems, processes, infrastructure, and identifying areas for improvement
• Build and maintain relationships with internal departments, community partners, and external vendors
• Collaborate with the management team to ensure operational, administrative, and compliance functions meet regulatory-based best practices
• Supervise, guide, and assess department staff, ensuring timely task completion and providing necessary job-specific training
• Manage external contractors (e.g., electricians, plumbers, landscapers) using Project Management methodology to ensure effective scheduling and communication
• Coordinate building and grounds maintenance with vendors and contractors, ensuring safety, security, and compliance with service requirements (electrical, plumbing, HVAC)
• Develop and monitor the department budget, manage inventory, order supplies, and request capital expenditures when needed
• Oversee facility safety and ensure compliance with ADA and OSHA standards, collaborating with staff and city officials
• Act as a member of the Safety Committee
• Prepare project specifications, estimate costs, and manage bids for equipment, materials, contracted services, and oversee external contractor performance
• Support the COPO on special projects and departmental planning
• Contribute to strategic planning by forecasting future facility needs and proposing solutions
• Oversee the Programs Operations team and provide guidance and support.
• Perform other related duties as requested

What Makes You Successful in This Role

• Ability to work and collaborate with a diverse group of people on projects and making decisions for the benefit of our participants
• Highly organized, self-motivated, and capable of working independently to meet goals
• Excellent communication skills with an ability to motivate team members
• Existing knowledge of computer systems, security protocols, networks, databases, and phone systems
• Demonstrated ability to exercise appropriate judgement and uphold policies and procedures
• Experience developing and implementing operational procedures and policies
• Exceptional project management skills and ability to manage competing priorities

What You Bring

• 5+ years of experience in operations, administration, or related field
• 3+ years of supervisory experience
• Familiarity with grants, government contracts, and San Francisco City & County building permits
• A background in working with nonprofit organizations, social services organizations, or community-based programs
• Bilingual abilities, especially in Spanish
• Highly proficient in Microsoft Office Suite, Salesforce, and Project Management software
• Ability to travel locally and long distance to meet with vendors and participants

We encourage applicants to apply even if they feel they do not meet all the listed criteria. We value diverse perspectives and believe in the potential for growth and development within our team. Your unique skills and experiences may be exactly what we need to succeed together.

Why Choose Us

• Our commitment to welcome all individuals creates a richness of viewpoints and keen ability to challenge established thinking
• Enjoy excellent medical, dental, and vision coverage
• Employer matched 403(b) retirement plan
• Wellness and commuter benefit programs
• Paid time off and holidays

Our Values

• Resourceful
• Helpful/ "Yes, And"
• Growth Mindset
• Data Informed
• EDI: Equitable, Diverse, and Inclusive

Compensation: $100,000 annual salary

Position Type: Exempt/ Full-time

Union Representation: No

Schedule: Monday - Friday

Location: Mission Street, San Francisco, CA 94110

Hamilton Families is proud to be an Equal Employment Opportunity employer. Equity, diversity, and inclusion are central to our organization. We actively seek and prioritize diversity in our teams. We welcome applications from people with a variety of backgrounds and ages, including people of color, candidates with lived experiences, candidates in the LGBTQ+ community, and candidates who identify personally at any part of the gender spectrum. Additionally, we are committed to working with and providing reasonable accommodations to individuals with disabilities.