Behavioral Health, Supervisor (Remote within Arkansas)

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes - making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Acentra Health is looking for a Behavioral Health, Supervisor (Remote within Arkansas) to join our growing team in Arkansas.

Job Summary:

• Oversees clinical staff performing UM Review services for Medicaid Members in accordance with the goals of the Arkansas Department of Human Services Performance-based Contract with Acentra Health. This position plans, organizes, and directs the work activity of the review team, consistent with organizational policies and procedures and in compliance with state and federal guidelines. Assists in meeting contract deliverables related to the Review Department within budgetary parameters.

Responsibilities:

• Assures accuracy and timeliness of all applicable review type cases within contract requirements.
• Assesses, evaluates and addresses daily workload and queues; adjusts work schedules daily to meet the workload demands of the department.
• Analyzes productivity of reviewers.
• Identify clinical staff orientation and continuous learning needs and in collaboration with the Clinical Director and Program Director, develops and implements plans to address those identified learning needs.
• Performs Annual Performance review of staff this position supervises.
• In collaboration with Clinical Director, responsible for the quality monitoring activities including identifying areas of improvement and plan implementation of improvement areas including quarterly audits, QIP, and assisting with IRR.
• Maintains current knowledge base related to review processes and clinical practices related to the review processes; functions as the initial resource to assigned clinical staff regarding all review process questions and/or concerns.
• Performs all applicable review types as workload indicates.
• Foster positive and professional relationships and act as liaison with internal and external customers to ensure effective working relationships and team building to facilitate the review process.
• Attends training and scheduled meetings and for maintenance and use of current/updated information for review.
• Cross trains to perform duties of other contracts to provide a flexible workforce to meet client/customer needs.
• The above list of accountabilities is not intended to be all-inclusive and may be expanded to include other duties that management may deem necessary from time to time.
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.

• Scheduled Work Hours: Monday-Friday from 8:00 AM - 5:00 PM Central

• Residency: Must reside in the State of Arkansas
• Work Environment: Work remotely from the State of Arkansas

• The selected candidate must have a dedicated, private, and secure workspace at home, free from distractions, to ensure productivity and confidentiality, and with reliable internet service.

Required Qualifications/Experience:

• Active unrestricted Arkansas Licensed Master Social Worker (LMSW), Licensed Certified Social Worker (LCSW) issued by the Arkansas Social Work Licensing Board OR a Licensed Professional Counselor (LPC), Licensed Psychological Examiner (LPE-I) OR Licensed Associate's Counselor (LAC) issued by the Arkansas Board of Examiners in Counseling, per contract requirements.
• 5+ years of relevant clinical experience in a behavioral health setting.
• 3+ years of Utilization Management/Utilization Review experience.
• 2+ years of supervisory or people management experience (e.g., include coaching, counseling, performance reviews).

Preferred Qualifications/Experience:

• Strong critical thinking skills.
• Medical record abstracting skills.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills.
• Ability to work in a team environment, both in remote and in-person settings.
• Excellent organizational skills, ability to plan and prioritize multiple assignments.
• Computer proficiency in Microsoft Office and other software programs operating in a Windows environment, as well as Internet navigation.
• Workload management experience.
• Experience with State Medicaid programs.

#LI-SD1

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

Compensation

The pay range for this position is listed below.

"Based on our compensation philosophy, an applicant's position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level."

Thank You!

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

Visit us at Acentra Health

EEO AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.