Key Account Manager - Gulf Coast

Sonova USA, Inc.
paid holidays, tuition reimbursement, 401(k)
United States, Arkansas, Little Rock
Mar 11, 2025
Who we are You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life's unforgettable moments. We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best. If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you. Join Sonova. Create sense. Arkansas, United States Key Account Manager - Gulf Coast 157101 Key Account Manager - Gulf Coast Purpose of role: This role exists to ensure we cultivate and maintain relationships with our Key Accounts in the market by positioning ourselves as a strategic partner providing real value to our accounts and implementing critical business initiatives. The Key Account Manager's (KAM) role is strategic and is responsible for managing a portfolio of customers. KAMs develop and foster long-term relationships with high value customers, understand their business needs, drive growth, and cultivate new business. Main Tasks and Responsibilities: Execute initiatives to protect and grow the Key Accounts in the US, and to gain new business from target accounts Utilize resources and partnership program to expand services and tailor solutions to meet the needs of each key account Execute key initiatives Identify partnership program target accounts Identify opportunities within each key account and utilize the sales funnel to grow and win new business Complete RKAM certifications and curriculum as assigned Coordinate and collaborate with internal teams to ensure the highest level of service and support Work with customers to create strategies to achieve their business goals Contract and pricing negotiations Comply with internal policies and procedures, including documenting customer visits in Salesforce Maintain timely and accurate expense reporting in Concur Comply with all local, state and federal laws and requirements Other duties as assigned Travel up to 75% Success will be measured by: The sales performance of the top accounts within their geographic area of coverage, as identified as defend / grow / acquire targets Growth among targeted accounts within the region Education and Skillset: Bachelor's Degree or equivalent work experience, Au.D or Master's Degree in Audiology a plus 7-10 years related experience managing large customer accounts Experience in the hearing healthcare industry and/or business consulting a plus Proficient knowledge of HI technology and industry practices, experience fitting Phonak products a plus Strong problem solving abilities and capability to work under pressure Actioned oriented team player that drives for results Strong time management and organizational skills Proven track record of maintaining strong relationships Works well in team environment with multiple stakeholders Effective communication skills Exceptional presentation skills Strong skills with Microsoft Office Suite, experience with CRM systems a plus A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova Don't meet all the criteria? If you're willing to go allin and learn we'd love to hear from you! We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact wholesale.HR@Sonova.com Health Benefits and Perks: Medical, dental and vision coverage* Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts TeleHealth options 401k plan with company match* Company paid life/ad&d insurance Additional supplemental life/ad&d coverage available Company paid Short/Long-Term Disability coverage (STD/LTD) STD LTD Buy-ups available Accident/Hospital Indemnity coverage Legal/ID Theft Assistance PTO, floating Diversity Day, & paid holidays* Paid parental bonding leave Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more) Robust Internal Career Growth opportunities Tuition reimbursement Hearing aid discount for employees and family Internal social recognition platform D&I focused: D&I council and employee resource groups *Plan rules/offerings dependent upon group Company/location. If the applicant selected for this role resides in CA, CO, NY or WA we adhere to the pay transparency required in those states. This role's pay range is between: $85,000 - $105,000 . This role is also commission eligible/bonus eligible. Sonova is an equal opportunity employer We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.