Contact Center Customer Service Coordinator

As the world leader in nutrition, health and wellness for children from birth to preschool, Gerber Products Company is committed to creating a strong future. We joined the Nestle Nutrition family in 2007, and have been a partner in parenthood ever since. Our Anything for Baby team works closely with experts to create products that enrich and establish healthy habits for children, and are good for the planet as well. A career at Gerber provides meaningful opportunities to develop professionally, and nurture generations to come. Now is the time to define your future, and ours too.

This position is not eligible for Visa Sponsorship.

As a Coordinator, Contact Center Customer Service, you serve as the voice of the brand to engage with consumers and respond to inquiries, complaints and praise. This role supports the Nestle Nutrition CES team and all brands within the scope of this team.

KEY RESPONSIBILITIES:

• Phone channel focused with the ability to flex to e-mail, live chat, SMS text, eCommerce, and ratings and reviews as needed.
• Support all brands within the scope for Nestle Nutrition CES
• Foster consumer loyalty while driving sales and market share through exceptional customer service, expert advice, nutrition and product education, and personalized solutions.
• Facilitate and support eCommerce intiatives and product transactions
• Process quality incidents in accordance with FDA and Nestle requirements.
• Competency with CRM Salesforce Engage OMNI, Product Information, Consumer Data Privacy handling
• This position may support a 24/7 engagement center and could require availability for holidays, evenings and weekends.

QUALIFICATIONS / CERTIFICATIONS:

• High School Diploma or GED
• Additional education or certification in customer service considered a plus
• Strong communication (both verbal and written) and interpersonal skills
• Computer and/or systems knowledge
• Problem solving skills
• Customer service skills

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestle. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestle seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestle home.

The Nestle Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.

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