Senior Water Service Inspector (7317) - multiple positions - SFPUC (155534)

This is a Position-Based Test conducted in accordance with CSC Rule 111A.

• Application Opening Date: March 17, 2025
• Application Filing Deadline: March 28, 2025
• Recruitment ID: PBT-7317-155534 / RTF0155533-01123691

WHO ARE WE?

San Francisco Public Utilities Commission (SFPUC)

Headquartered in San Francisco, we have 2,300 employees operating across eight counties serving more than 2.7 million customers in the San Francisco Bay Area - 24 hours per day, 365 days per year.

Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.

Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.

We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at https://www.sfpuc.org/.

We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality.

To learn more about working at the SFPUC, visit our career sitehere.

The following divisions may fill their vacancies from this recruitment:

• Water Supply and TreatmentDivision: 1000 El Camino Real, Millbrae, CA 94030
• Water Quality Division: 1657 Rollins Rd, Burlingame, CA 94010
• Customer Service Bureau- Field Services: 1980 Oakdale Ave, San Francisco, CA 94124

About the Positions

Customer Service Bureau (CSB)- Field Services

The 7317 Senior Water Inspector works under direct supervision of the Chief Water Inspector. The 7317 Senior Water Inspector is distinguished from other 7317 Senior Water Inspectors by the fact that they will be supervising and managing both 7316 Water Service Inspectors and 1466 Water Meter Readers in their respective roles and responsibilities.

The Senior Water Service Inspector is responsible for scheduling and assigning daily assignments that follows the Service Cycle Schedule, creating and maintaining meter reading schedule consistent with billing criteria, downloading the service cycles from the Mainframe to Field Collection System (FCS), assigning the routes to be read and uploaded within the billing window; importing and exporting meter reading routes, scheduling and dispatching field work, performing complex investigations, resolving billing irregularities, operating the FCS meter reading system and system maintenance, trouble shoot equipment and software problems and failures, following up on reports from meter readers regarding equipment repairs, meter access issues, QA meters on Itron route to move over to AMI, manage Docks and Ships schedule, and overseeing the Treasure Island/YBI development of new construction pertaining to water related services and billing inquiries.

Water QualityDivision (WQD)

The Water QualityDivision's (WQD) mission is to ensure that the SFPUC complies with all current and future drinking water quality regulations and customer expectations through: sample collection, field and laboratory analyses, process engineering, applied research, inspections, quality control/assurance programs, customer inquiry/complaint response, regulatory liaison and reporting, and on-site support to source/treatment/distribution operations. WQD also helps ensure compliance with wastewater regulations and customer expectations through: laboratory analyses, applied research, customer inquiry response, regulatory reporting, and on-site support to treatment operations.

Under general direction, the Senior Water Service Inspector is responsible for communicating and interacting with recipients of water service and other impacted parties and conveys information regarding rules and regulations pertaining to water service; performing comprehensive surveys and field investigations of water distribution assemblies and appurtenances in various types of homes, residences, and other buildings, as well as the overall water transmission and distribution system in conjunction with other department staff and/or other public agencies as needed; overseeing other staff members and/or contractors performing various investigations, tests, inspections, and other analyses related to water quality concerns; preparing and maintaining various records pertaining to water services, operations, and/or programs; interfacing with departmental staff and other public agencies regarding existing methods, procedures, rules, and regulations pertaining to water services and water quality concerns when a high level of decision making is required; investigating and testing for possibilities of cross connections and backflow when evidence of such cases are suspected. Tests for functionality of backflow prevention devices and assemblies and issues orders for replacement when needed; responding to complaints and/or emergency calls related to water quality concerns impacting the distribution system during and after regular work hours as needed; participating in the disinfection process of water system components as required.

Water Supply and Treatment Division

Under general direction, the Senior Water Service Inspector interprets, enforces, and carries out methods, procedures, rules and regulations pertaining to customer water services, customer meter testing and calibration, water quality concerns and applicable water conservation programs; makes regular contact with the general public, wholesale customers, retail customers, property owners, tenants, building contractors and other building construction representatives for furnishing or obtaining information and explains specialized matters pertaining to water services; prepares and maintains regular operating records pertaining to water services, water meter testing and calibration results, water distribution, service, delivery and water quality in a large wholesale water transmission system; makes regular contact with public and private utilities and retail customers explaining specialized matters pertaining to water service and operations, meter testing and calibration results, water system construction and maintenance, billing, and water quality.

Nature of work: Some positions may involve considerable sustained effort with occasional heavy work requiring manual effort and dexterity in lifting water meter cover weighing up to 50 pounds, working in inclement weather conditions with frequent exposure to various environmental elements and health hazard materials. Some positions may require working nights and/or weekends, or overtime.

Minimum Qualifications:Minimum qualifications reflect the lowest level of acceptable education and/or experience required of an individual such that the individual reasonably could be expected to satisfactorily perform the duties of the position. Candidates must meet all the requirements established by the MQs to be considered for the position.

• Experience: Two (2) years of experience in various phases of utility service field investigations. (Qualifying experience should be equivalent to the duties and responsibilities of a Class 7316 Water Service Inspector); AND
• License: Possession of a current valid California Class C driver's license.

Note:One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.)

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

Desirable Qualifications:

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

• Possession of a Backflow Prevention Assembly Tester Certification issued by the American Water Works Association (AWWA)
• Possession of a Cross-Connection Control Specialist Certification issued by the American Water Works Association (AWWA)
• Grade D3 Water Distribution Operators Certification issued by State of California State Water Resources Control Board
• Supervisory Experience
• Customer Service Experience
• Meter Reading Experience

Verification of Education and Experience:Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. For more information on how to verify your experience or education please clickhere.

Verification of required work experience typically must be on the employer's letterhead, and must include the applicant's name, job title, description of job duties, dates of employment, hours per week, and signature of the employer, supervisor, or appropriate representative.

Employees of the City and County of San Francisco may submit performance evaluations showing duties performed to verify qualifying City experience. City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules. CCSF employees will not receive credit for experience obtained outside of their classification unless recorded in accordance with the provisions of the Civil Service Rule 110.9.1/111A.11.2.

Experience claimed in self-employment will only be accepted if supported by documents verifying income, earnings, business license and experience comparable to minimum qualifications above. Copies of income tax papers or other documents listing occupation and total earnings must be submitted.

Verification of qualifying education is a copy of your transcript or diploma. For more information, please click here.

Verification of required valid licensure/certification typically must be a photocopy of the license/certificate including the name of the issuing agency as well as the name of the license/certificate holder, license/certificate number, and expiration date.

Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures:

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Minimum Qualification Supplemental Questionnaire (MQSQ): (Weight: Qualifying)Candidates will be required to complete a MQSQ as part of the employment application at a later time. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Supplemental Questionnaire Evaluation (Weight:100%):Applicants who meet the minimum qualifications will be sent a Supplemental Questionnaire via electronic mail after the closing of this filing period. The Supplemental Questionnaire is designed to measure the knowledge, skills and/or abilities in job-related areas required for the position. Applicants will be given a deadline to return the Supplemental Questionnaire. Those who do not respond by the established deadline will not be eligible to continue in the examination process and will not be added to eligibility list resulting from this process. All applicants' responses to the Supplemental Questionnaire are subject to verification. The Supplemental Questionnaire examination component may include but not be limited to:

• Knowledge of Customer Service, Water Quality, and Water Supply divisions operations and procedures
• Knowledge of disinfection procedures
• Knowledge of water conservation programs
• Knowledge of water distribution systems and consumer services
• Knowledge of water meters and domestic and commercial plumbing systems and fixtures
• Ability to perform detailed and accurate field investigations
• Ability to interact tactfully, courteously, effectively and objectively with the general public, customers, coworkers and department personnel
• Ability to coordinate, plan, assign and review the activities of water service inspectors and meter readers

A passing score must be achieved on the Supplemental Questionnaire Examination in order to continue in the selection process and be placed on the eligible list. Candidates will be placed on the eligible list in rank order according to their final score. Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

The department may administer additional position-specific selection procedures to make final hiring decisions.

Eligible List/Score Report:A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be oftwelve(12)months, and may be extended with the approval of the Human Resources Director.

Certification:The certification rule for the eligible list resulting from this examination will beRule of the Three, pending union approval for expansion of certification rule. The hiring department may administer additional position-specific selection procedures prior to making final hiring decisions.

To find Departments which use this classification, please seehere.

Terms of Announcement and Appeal Rights:Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website athere.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is 'abuse of discretion' or 'no rational basis' for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information Regarding Employment with the City and County of San Francisco

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Seniority Credit in Promotional Exams
• Right to Work
• Copies of Application Documents
• Diversity Statement

How to Apply:Applications for City and County of San Francisco jobs areonlyaccepted through an online process. Visithttps://careers.sf.gov/and begin the application process.

* Select the "Apply Now" button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, @careers.sf.gov and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records.Failure to receive this email means that the online application was not submitted or received.

Having trouble? If you are having trouble with the application, please visit https://sfdhr.org/having-technical-difficulties or emailsupportfeedback@smartr.me. SmartRecruiters recommends using Google Chrome or Microsoft Edge web browser to submit your application.

Recruitment Analyst Information:If you have any questions regarding this recruitment or application process, please contact the analyst,Laurie Geevia emailat LGee@sfwater.org.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.