Sr Collection Mgr

Consumers Energy
parental leave, paid time off, paid holidays, 401(k)
United States, Michigan, Jackson
1 Energy Plaza Dr (Show on map)
Mar 18, 2025
Consumers Energy is Michigan's largest energy provider, providing natural gas and/or electricity to 6.8 million of the state's 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7. Location: This is a hybrid (virtual/onsite) position with required onsite days on Monday, Tuesday and Thursday and may be assigned to any Consumers Energy Service Center located throughout Michigan's lower Peninsula. The selected candidate must be within a commutable distance or willing to relocate (relocation package is available for those that qualify). General Summary of Job Responsibilities An experienced and dynamic Senior Collection Manager whose pivotal role will be responsible for overseeing the entire collections process, ensuring the timely recovery of outstanding accounts totaling $38M, and managing multiple vendor's strategies, performances and budgets. The ideal candidate will have a proven track record in collections management within the utility industry, regulatory compliance with a proven ability to reduce delinquency rates while maintaining positive customer relationships. The Revenue Operations Department is tasked with the critical responsibility of collecting $7 billion in revenue annually. This is achieved through the comprehensive management of various payment programs and effective arrears management strategies. Additionally, the department plays a pivotal role in advocating for and connecting low to moderate income customers with federal and state energy assistance programs. By ensuring these customers receive the necessary support, the department helps maintain financial stability and access to essential energy services. Essential Duties and Responsibilities Forecast for recoveries by establishing analysis on previous and current trends, as well as anticipated changes Execute compliance audits of collection agency vendors to ensure safe, accurate, and excellent operations Develop and implement strategic collection initiatives to improve recovery rates and minimize customer arrears Monitor and manage vendor performance ensuring they meet contractual obligations as well as compliance and regulatory requirements Responsible authority for applicable billing rules and collection laws Collaborate with internal departments such as customer service, billing and finance and IT to resolve customer disputes and system issues Other duties as assigned or may be necessary Knowledge/Skills/Abilities Financial Acumen: Understanding of financial principles, credit, and collections processes Regulations & Compliance: Familiarity with relevant regulations, laws, and compliance requirements, particularly those affecting the utility industry Communication: Excellent verbal and written communication skills for interacting with team members, customers, and stakeholders Data Analysis: Proficiency in analyzing data to track performance, identify trends, and make informed decisions Attention to Detail: High level of accuracy and attention to detail in all aspects of the job Customer Service: Knowledge of customer service practices and how they relate to collections Knowledge of billing practices and how they impact collections processes Education/Experience Bachelor's degree in finance, business administration, or related field with four (4) or more years of experiencein collections management, preferably within the utility or similar industry, both commercial and residential collections [OR] Associate's degree infinance, business administration, or related field with six (6) or more years of experiencein collections management, preferably within the utility or similar industry, both commercial and residential collections [OR] High School Diploma/GEDwith eight (8) or more years of experiencein collections management, preferably within the utility or similar industry, both commercial and residential collections Why should you join our team? At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service. What we offer: Competitive compensation packages Medical, Dental and Vision 401k with company match Paid parental leave Up to 13 paid Holidays Paid time off Educational Assistance Program Diversity, Equity & Inclusion: We, at CMS Energy, value Diversity, Equity, & Inclusion. It is part of our DNA. We treat our employees with respect, we treat each other fairly and we value the opinions of others. We are passionate about building and nurturing an environment where everyone feels included. We don't discriminate. We seek to learn about each other and better understand our unique differences. Our uniqueness makes us authentic. We create safe spaces where everyone can be who they truly are. We invite difficult conversations and uncomfortable topics. We value diverse perspectives; this is what makes us great together. We harbor an inclusive environment where employees feel empowered to share their backgrounds, experiences, and ideas. Our Employee Resource Groups, Women in Energy (WE), Minority Advisory Panel (MAP), Pride Alliance of Consumers Energy (PACE), GENERGY, capABLE, Interfaith and Veterans Advisory Panel (VAP) are key enablers to living the values of our company culture: Caring, Empowered, Deliberate, Agility, and Ownership. All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, age, sexual orientation, gender identity or national origin.