Patient Service Representative - Arrhythmia Center, Westwood

In this role, you will interface with patients, families, and referring physicians in the coordination of all patient care services.

Major duties include but not limited to:

• Acting as a liaison for the patients and physicians in the practice, assisting patients within the healthcare system,
• Facilitating communication with referring providers.
• Referring patient to appropriate resources, providing following up through telephone and EPIC/Care Connect, telephone and email triage of patient-related issues.
• Coordination of appointments.
• Diagnostic testing and procedure for patients
• Interfacing with insurance authorization process.
• Data entry and maintenance of the center's patient database
• Provide light administrative support to faculty/staff. Interface with vendors.

Required:

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities.
• Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
• Ability to creatively integrate competing demands into a productive working environment.
• Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health

• Knowledge of specific specialty practice and workflows.
• Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs.
• Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.
• Able to effectively communicate via email and other written modalities.
• Familiarity and knowledge of authorization process & managed care programs