Lead Teller

A strong, independent community bank, North State has served customers for 20 years and counting. Headquartered in Raleigh, North Carolina, with offices in Wake and New Hanover counties, the Bank was built on and practices the core values of integrity, hard work, fairness, teamwork, and consistency. We believe it's our calling to add value to the lives of those we serve and to do so with a spirit of friendship. We are a full-service bank with focused divisions for mortgage, government lending, and the community association management industry.

North State Bank has an exciting opportunity for a Lead Teller serving the North Hills Office. The Lead Teller represents the bank to the customer in a courteous, professional manner, by providing prompt, efficient, and accurate service in processing financial transactions.

Essential Duties & Responsibilities:

• Responsible for maintaining and balancing a teller cash drawer.
• Ensures the office cash is reconciled to the general ledger daily. Researches and corrects account posting errors.
• Performs vault teller duties, including maintaining reserve supply, buying and selling cash to and from tellers, ATM and balancing.
• Assist in the completion of office monthly and quarterly self-audits.
• Provides general guidance and approvals to tellers, cross-training, and provides performance feedback to the Relationship Banking Manager.
• Ensures all teller reports and logs are completed with all the required information.
• Identifies referral opportunities and makes appropriate referrals.
• Enters customer transactions into the teller system to record transactions and issues a validated receipt upon request.
• Receives checks and cash for deposit, verifies amount, examines for endorsement and negotiability.
• Processes deposits from courier bags, night depository and from the mail in accordance to bank policy and procedures.
• Cashes checks, savings withdrawals and redeem bonds upon verification of negotiability, identification, account alert messages, signatures and account balances.
• Processes loan payments.
• Issues official checks, instant issue debit cards and sells gift cards in accordance with bank policy and procedures.
• Transfer funds from one account to another.
• Identifies and reports on possible fraudulent activity.
• Place holds on accounts in accordance with bank policy and compliance regulations.
• Collects and enters information required to complete a Currency Transaction Report and Monetary Instrument Log when necessary.
• Scans teller work for overnight posting to customer accounts.
• Balances and replenishes the ATM Machine.
• Accepts and prepares stop payment request.
• Admits customers into safe deposit box in accordance with bank policy and procedures.
• Responsible for ensuring Office Security Binder and Red Binders are complete with updated forms and information.
• Basic knowledge of bank products and services to answer customer inquiries.
• Online banking password resets.
• May assist management with daily report monitoring of DDA, Savings and Deposit Scan limit exceptions.
• Prepares documentation for wire transfer request within assigned limits.
• Provides backup for Relationship Banking Specialist duties when required.

Qualifications (Includes education, certifications, experience, etc.);

• A high school diploma or equivalent.
• One year of previous teller experience.
• Excellent customer service skills.
• Excellent written and verbal communication skills.
• A strong analytical ability.
• Proficiency with Microsoft Excel, Word, and Outlook, and the Internet, or equivalent software.

North State Bank provides competitive compensation and an excellent, flexible benefits program. With North State Bank benefits, you have the flexibility to choose what's right for you and your family. We hope you will see it comes down to one simple truth: North State Bank is a great place to work!

North State Bank is an equal opportunity employer and gives consideration for qualified applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity, national origin, pregnancy, genetic information, disability or status as a protected veteran status or any other protected category under applicable federal, state and local laws. VEVRRA Contractor.

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