Field Service Technician 1

Iron Bow Technologies
United States, Virginia, Richmond
Mar 20, 2025
Iron Bow Technologies is for people who believe trust is paramount, transformation is embraced, and the future is here, because "What we do matters!" We are a next generation solutions provider, delivering mission success across government, healthcare, and commercial industries. Iron Bow relies on our passionate people, long standing partnerships, and strategic thinking to solve your most critical challenges. Whether we team with clients, colleagues, or partners, we put each other first. It's The Iron Bow Way. THE HIGH LEVEL We're currently looking for a Field Support Tech to support our customer, Virginia Information Technology Agency (VITA) by providing comprehensive IT support for end users at customer sites throughout Virginia and the surrounding areas. WHAT YOU'LL BE DOING You'll provide comprehensive and timely resolution of all IT issues You will be responsible for system updates, ticketing and asset management You'll perform break/fix software & hardware support (including OEM-certified warranty repair) You will be responsible for execution of asset disposal activities You'll support of end users that remotely access services (including shipping replacement devices, leveraging 3rd party hardware repair or other forms of onsite support) You will provide resolution of issues involving business applications on and off premise (e.g. cloud) You will provide support remotely via remote administration tools as well as onsite / desk side You'll support tasks include end user device configurations You will complete imaging of Commonwealth devices You'll provide support for Windows 11 operating system, software/application support, troubleshooting, diagnostics, repairs, system restorations, etc. WHAT YOU BRING TO THE TABLE 1-2 years of IT support / help desk experience is highly preferred Must be able to read asset tags Superb customer service and communication (both written and verbal) skills High School Diploma (OR equivalent combination of experience & education) A valid Virginia driver's license AND reliable transportation is required Must be able to successfully pass background check and obtain a Department of Corrections clearance (US Citizenship required) WHY YOU'LL LOVE IT! Iron Bow is rapidly growing and with growth comes opportunity for all.There is palpable energy and momentum across the company that is easy to tap into and be inspired by Be a part of organizational transformation. Now's the time to join. Iron Bow is redesigning the customer and employee experience. This new approach elevates all and truly enables success. #LI-PD1 OUR EQUAL OPPORTUNITY EMPLOYER COMMITMENT Iron Bow Technologies is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Iron Bow are based on relevant business considerations, such as operational needs, job requirements and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity and/or gender expression, pregnancy, national origin, age, disability, status as a protected veteran or any other characteristic prohibited by law.Iron Bow will not tolerate discrimination or harassment based on any of these characteristics.