Contracts Service Director

We invite you to embark on a journey. A technological journey towards the evolution of our society and our industries, powered by Industry 4.0 and supported by Lectra. Software, equipment, data and services... At Lectra, as a major player in the fashion, automotive and furniture markets, we contribute to the Industry 4.0 revolution with boldness and passion by providing best-in-class technologies. But it doesn't stop there. By enabling industrial intelligence solutions, we facilitate the digital transformation of our customers. And we're always on the lookout for new tech-enthusiasts to join the team! With more than 50 years of experience and a presence in over 100 countries around the world, we are 3,000 employees united by passion and driven by innovation. A unique journey awaits you at Lectra, are you ready to craft the future of technology together?

For more information, please visit www.lectra.com.

POSITION SUMMARY

The Contracts Service Director is responsible for ensuring the contract retention of the Lectra install base and helping grow the recurring contract and subscription base.They will articulate the CVP of the Lectra Customer Success team directly to the customers and assist and coach the sales team to drive recurring revenues.The service director will manage a small team dedicated to reducing churn and generating contract winbacks across the region.

RESPONSIBILITIES

• Drives service contract revenues across the Americas region.
• Securing contract renewals for both equipment and software.
• Driving the sales team to secure contract winbacks and upsell to higher value contracts.
• Analyze and present service delivery to the customers.
• Work alongside the sales team to promote the value of Lectras Customer Success CVP.
• Manage service contract protection team in the US and Brazil.
  
  

PROFILE

• Bachelor's degree in Business, Management or related field.
• 5+ years of experience in service management, as a service director or similar leadership role.
• Strong knowledge of service procedures and practices.
• Enthusiastic and creative leader with the ability to inspire others, exercise leadership and communicate ideas and instructions clearly.
• Excellent managerial skills with the ability to lead and motivate a team.
• Excellent communication and interpersonal skills with the ability to discuss technical issues.
• Strong analytical and problem-solving skills, and attention to detail
• Excellent communication and presentation skills.
• Proficient in MS Office and service management software
• Fluency in English
  
  

TRAVEL

• Hybrid position is based in Atlanta, GA
• There will be up to 50% of travel to customer sites/Lectra offices