Epic Application Analyst

Location: Remote

Hours: Monday-Friday days

The Epic Application Analyst is responsible for the implementation, maintenance, optimization, and support of assigned applications. This involves forging partnerships with customers to complete workflow analysis and determining application capabilities and design. In addition, this role is responsible for building the application, developing and executing test plans, and contributing to training and implementation plans.

The Epic Application Analyst proactively applies troubleshooting and critical thinking skills to fulfill customer needs. Finally, the role is responsible for effective and timely communications to team members and customers alike on status of their assigned work.

At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Issue Resolution:

• Independently supports and resolves complex issues with assigned applications in adherence with service expectations and change management policies
• Takes ownership of escalated customer issues and works with multiple parties and/or vendor to help resolve issue
• Provides day and after hours on-call coverage as scheduled. May assume additional on-call responsibilities as directed by Manager
• Follows and may lead the enhancement process and Change Management Policies and Procedures

Operational Support & Improvement:

• Researches and communicates options to support decision-making discussions to determine strategy for implementation of tools and systems
• Advocates for and acts as an agent of progressive change within the organization and proactively identifies opportunities for improvement
• Researches solutions to improve service such as processes, standards and/or products
• Participates in decision-making or technical solution-oriented discussions
• Creates and maintains technical documentation. Communicates necessary information to the required teams
• Demonstrates adherence to Epic standards and guidelines
• Assists with meeting maintenance program requirements and maintains related certifications
• Demonstrates ability to complete application build for assigned application(s)
• Mentors staff with the completion of documented release processes
• Reviews release notes, configures and tests application changes
• Understands and contributes to improvement of testing processes
• Ensures team members follow the test scripts and processes.

Project Management:

• Leads and coordinates projects as assigned, demonstrating strong organizational and time management skills
• Leads moderately complex projects independently or as a part of a larger project team
• Develops project plans and tracks progress, escalating as necessary when project issues arise or deadlines are challenged
• Follows technical and operational cutover tasks and contributes to solutions for resulting issues

• Professional billing experience
• Bachelor's degree or equivalent relevant work experience
• 2 years of experience with Epic support and technical experience in either computer science, information technology or medical terminology
• Epic Certification - Has and Maintains Epic Certification as Assigned