Guest Experience Planner Part Time

Omni Amelia Island Resort & Spa

At Omni Amelia Island Resort & Spa guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options and family-friendly activities.

Omni Amelia Island Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort & Spa may be your perfect match.

Responsible for capturing additional incremental revenue through outbound sales efforts not reserved during the initial sales process.

Essential Functions:

* Must have thorough knowledge of the property, guestrooms, package options, and amenities of the property

* Make outbound activity sales calls; offer customized room and package products, spa services, golf, recreation, and dining/food & beverage options (when applicable)

* Up-sell room types to maximize hotel average daily rate

* Coordinate with DORM to develop and coordinate strategies that will drive activity revenue into need times/dates for ancillary revenue outlets

* Achieve monthly revenue goals for the position as defined by the DORM and senior property leadership

* Implement Moments of Service (MOS) on every call

* Reserve golf tee times, spa appointments, dining reservations, etc. in all activity applications

* Track success of sales efforts and revenue capture; share with appropriate personnel/management on an on-going basis

* Post advance deposits and route billing of activity reservations (when applicable)

* Process activity confirmations

* Answer inbound calls; check voicemail/inbox and answer emails in a timely manner

* Other duties as may be assigned by management

Hotel Specific Essential Functions:

* Review arrivals report, opt in report, and rate codes to identify guests for outbound sales efforts (i.e. upselling web reservations, LOS patterns, etc.)
* Respond to guest requests for Experience Planner services in a timely manner
* Email relevant correspondence with appropriate departments
* Make detailed reservation notes in reservation to ensure accuracy

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.