IT Software Quality Assurance Analyst II

UDR, Inc. is now hiring an IT Software Quality Assurance Analyst II to join our team.

GENERAL SUMMARY OF DUTIES: Responsible for the testing phase of the software development process, to ensure final products meet the expectations per requirements, quality standards, and company procedures. Duties include identifying whether products are functional, reliable, and meet the end user's expectations. Work collaboratively with business analysts, product owners, project managers, and outside vendors (when needed) to understand the software feature and how it relates to the Company's business problems and opportunities. With this context in mind, the IT Quality Assurance (QA) Analyst will both plan and execute test cases to ensure the software achieves the desired goals, both immediate and strategic.

SUPERVISION RECEIVED: Reports to the Manager - IT Software Product Owners

SUPERVISION EXERCISED: N/A

ESSENTIAL FUNCTIONS:

Level I:

1. Interface with business analysts, product owners or stakeholders to understand the product feature and the individual stories/requirements involved.

2. Develop procedures and test software feature. Provide a specification for any data required to create necessary scenarios.

3. Record the outcomes of tests in Zephyr and include relevant evidence to support the story or requirement.

4. Create software bugs when necessary. Identify and develop the steps, expected behavior, observed behavior and any supporting documentation.

5. Prepare and present findings and recommendations to project team(s) (including developers, scrum masters and/or project managers), both in summary and detailed forms (depending on the needed level of detail).

6. Exhibit strong analytical, problem-solving, critical thinking skills with good attention to detail.

7. Establish and maintain effective working relationships with the project team(s), utilizing strong interpersonal and communication skills.

8. Perform other duties as assigned or as necessary.

Level II: (Provides all functions noted above, plus the following):

1. Design and execute SQL queries to validate backend data integrity and consistency.

2. Perform API testing using tools like Postman or similar tools to verify backend services and integrations.

3. Develop and execute test plans, test cases, and test scripts for backend validation.

4. Demonstrate that more complex tasks have been mastered and that there is less need for direction from senior team members and management.

5. Participate in grooming ceremonies, giving feedback on requirements and acceptance criteria.

6. Designing test plans, anticipating potential scenarios, and developing effective strategies for new feature implementations.

7. Design, develop, and implement test strategies using UiPath to optimize software testing processes.

8. Identify roadblocks, issues, or challenges that arise during the project, and work with the project team to remediate and resolve those issues and challenges.

9. Identify key testing scenarios and automation candidates that contribute to regression test planning and successful software releases.

10. Perform other duties as assigned or as necessary.

PERFORMANCE REQUIREMENTS:

• Demonstrated ability to proactively prioritize needs and effectively manage resources. Must be able to determine whether tasks should be attempted and, if so, identify the most effective way of completing the task, anticipating ways to overcome unexpected difficulties. Must be skilled in focusing on desired results, determining what is important and urgent, clarifying next steps, and delegating effectively to meet deadlines and achieve desired results. Ability to establish priorities and coordinate work activities.
• Strong analytical skills required, including attention to detail. Understanding what the product represents in the market, as well as how the individual feature contributes to the product, is key. Any QA must keep the overall goal in mind as they approach in immediate goals of the project.
• Ability to write findings and procedure manuals. Ability to communicate easily with both technical and non-technical users. Ability to effectively present information to management, vendors, and project staff.
• Knowledge of organizational policies and procedures. Knowledge and appreciation of business concepts and requirements. Ability to apply policies and procedures to solve every day and/or complex project issues.
• At higher levels, ability to think conceptually and translate concepts into practical solutions and decisions that improve both product and process quality.
• Knowledge and ability to facilitate meetings and presentations to communicate findings and participate in solution ideation.
• MS Office skills, especially strong experience with Excel, is required. Knowledge of computer systems and applications. Performs duties that require strong comprehension, analytical, research, composition, communication, and organizational skills. Knowledge of the operational and procedural aspects of computer systems, hardware, software, and peripheral equipment. Ideally, the candidate has a working understanding of database structure and data retrieval. This would be translated into a basic understanding of API development and interface.

TYPICAL PHYSICAL DEMANDS: Requires mobility sufficient to travel. Some bending, stooping, and stretching. Occasionally lifting items weighing up to 30 lbs. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Extensive data input and required ability to sit for long periods of time. Regular and consistent attendance on the job is an essential function.

TYPICAL WORKING CONDITIONS: Normal office environment. Occasional evening or weekend work.

EDUCATION AND EXPERIENCE:

Level I:

1. Bachelor's degree in Information Systems Management, Computer Science, Technology Management, Business Administration, or related discipline is preferred or equivalent combination of education and experience required.

2. Minimum of one year of related experience is required.

3. Experience working in both Agile and Waterfall environments is preferred.

4. Excellent experience with MS Office skills, especially Excel.

5. Fundamental understanding of SQL databases.

6. Must have and maintain a valid driver's license unless otherwise noted.

Level II:

1. Bachelor's degree in Information Systems Management, Computer Science, Technology Management, Business Administration, or related discipline is preferred or equivalent combination of education and experience required.

2. Minimum of three years of related experience is required.

3. Prior experience within the real estate or hospitality industry is preferred, or equivalent combination of experience within industry and emerging technologies.

4. Experience working in both Agile and Waterfall environments is required.

5. Provides guidance and support to other team members.

6. Excellent experience with MS Office skills, especially Excel.

7. Fundamental understanding of SQL databases and API development.

8. Must have and maintain a valid driver's license unless otherwise noted.

Benefits Offered:

• Medical, Dental, Vision Plans
• Medical Flexible Spending Account
• Dependent Care Spending Account
• Lifestyle Spending Account
• Supplemental Term Life Insurance
• Critical Illness Plan
• Supplemental Short-Term Disability Insurance / AD&D Insurance
• Voluntary Long Term Care Insurance
• 401(k) Plan with company match

Salary Range:
* $75,000.00/yr. - $93,000.00/yr., depends on experience

Bonus Potential:
* Eligible for 10% annual bonus potential, based on personal and company performance

Anticipated Close Date: April 29, 2025

UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.