Patient Representative

Job Responsibilities:

• Clinic Patient and Billing System Operation Duties: Generate patient list (schedule) daily; generate patient requisition as needed; verify that patient has completed the daily registration process; manage the electronic charge process as needed by review for accuracy and completeness, reconciling and correcting form errors or omissions, and verifying that a charge exists for every encounter; maintain sufficient levels of forms and office supplies by performing on-line ordering for appropriate items and receiving orders and reconciling with packing slip; prepare and compose documents to include preparing all necessary patient forms and requisitions with proper identification.
• Patient Scheduling Support: Assist in contacting patients regarding scheduled appointments or follow-up, or contact families for related items as directed; contact patient to verify/update address information in electronic health record, ensure patient is aware of scheduled dates and times as needed; provide patients with schedules in person or via phone call or mail as dictated by the scheduling policy as needed; monitor portal message and forward to appropriate staff as needed; assist in maintaining demographic information for outside appointments as needed.
• Customer Service and Communication Duties: Greet patients, families and staff in a professional and friendly manner; assist patients, families and staff with non-clinical inquiries and scheduling inquiries; provide physician and clinical staff information and assistance in a timely and professional manner; monitor waiting room environment for cleanliness and family disposition; identify spills, odor, or defective furniture or fixtures and notify appropriate department/representative; identify change in family and or patient disposition and immediately notify appropriate clinical staff; answer phones system, handle and/or direct call to appropriate area, placing calls only as requested; effectively utilize all systems; effectively manage dynamic, potentially stressful patient encounters; maintain working knowledge of all office equipment; build valuable relationships with internal and external customers; and train new employees as needed on aspects of the role.
• Completes required continuous training and education, including department specific requirements.
• Performs other related duties as assigned or directed to meet the goals and objectives of the department and the institution.
• Maintain regular and predictable attendance

Minimum Education and/or Training:

• High School graduate or GED (General Education Development) required.
• Associate's degree preferred.

Minimum Experience:

• Four (4) years general office experience, with at least one-year electronic scheduling and billing experience is required with a high school diploma or equivalent
• Two (2) years experience is required with an Associate's degree.
• Proven positive customer service experience required.
• Bilingual preferred.
• Clinical experience and/or knowledge of medical terminology preferred.

Compensation

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