Customer Service Rep/Sr. Customer Service Rep

This position will be open to internal and external applicants and will close on Friday, April 4, 2025.

The Customer Service Rep position pays between $42,400 to $53,000 and the Senior Customer Service Rep position pays between$48,000.00 to $60,000.00. Placement in any level is based on skills, experience and education of the successful candidate.

About This Opportunity

Are you searching for a company where you can be an integral part of the community and provide exceptional customer service? New Mexico Gas Company is hiring a Customer Service Representative that could be your introduction to a long career with us! You will find the workday in the life of a Customer Service Rep to keep you on your toes as you provide important customer service support for the citizens of New Mexico.

Primary Duties and Responsibilities

This list does not reflect the job duties in their entirety

• Performs one or more of the following activities: billing, outbound calling, receiving inbound calls, account adjustments, inside credit and collections, cashiering, energy diversion cases, customer counseling of available rate options, counseling of debt payment obligations, service connections and disconnections, new service requests, customer inquiries, dispatching and conflict resolution, which may vary depending on position location.
• Resolves inquiries and complaints via person-to-person, in the field, telephone or e-mail inquiries in an effective, professional and courteous manner for both customers and internal associates.
• Provides professional and courteous customer service to effectively resolve various energy consumption inquiries via person-to-person or telephone contacts.

*Senior Level: Entry Level Duties Plus Additional Responsibilities

Successful Candidate Must Have:

• A high school diploma or GED
• A valid driver's license and meet the acceptable driving record requirements of the company.
• Customer Service Rep: 1 year of related experience (e.g. customer service, collections, cashiering, etc.), or equivalent combination of education and/or experience related to the discipline.
• Senior Customer Service Rep: 3 years of related experience
• Preferences: Bilingual (Spanish)

Working Conditions

Work/Field environment. Regularly required to sit. Must have good vision, manual dexterity, and be able to move/lift up to 10 lbs.