Human Resources Product Manager II - Digital HR Experience

Summary:

CHRISTUS HEALTH is powered by people and by software. It is crucial to our organization that Associates and software work together seamlessly, to drive operational efficiency, ensure productivity, and manage costs. This position will be responsible to establish, influence, and drive elements of our digital presence and people technology strategy. By joining this new team, you will have the opportunity to help create and build a world class experiences at CHRISTUS. Responsible for identifying and implementing technology solutions, tools and platforms. Serve as an internal subject matter expert within CHRISTUS HR Technology department regarding our technology toolbox, technology integrations, and will also collaborate with cross functional teams to ensure our technology solutions are appropriate, aligned with the needs of our business and Associates, and achieve measurable impact. You will be adamant about the experience and maintain a user centered focus.

Responsibilities:

* Develop and maintain digital properties on a variety of platforms (intranet, social, learning, chatbots, VR, AR, AI, Video, Mobile, and web technologies, etc.).
* Manage of all aspects of technology project lifecycle.
* Support vendor review process; help onboard new tech vendors as needed. Ensure efficient monitoring, triage / support, strong documentation, and proper test coverage on all technology solution vendors.
* Assess the effectiveness of existing and proposed technology solutions.
* Help identify key projects or audiences where innovative new techniques will have the greatest impact.
* Facilitate requirements gathering and assist with the creation of project deliverables, as needed.
* Develop pilot program operations for new technologies.
* Play an active role in creating measurement and reporting program; provide ongoing reports to team; ongoing improvement.
* Maintain strong understanding of technology industry trends and best practices and how it impacts our technology.
* Consult on the use of technology solutions and identify which blend of technologies are most appropriate given a scenario, gathering technical and user experience requirements as needed.
* Identify opportunities to enhance, automate, and integrate with internal platforms and partner with internal groups accordingly.
* Customer service - provide feedback to queries or direct as applicable.
* Provide digital support to communication campaigns and other efforts.
* Be a leader and active contributor for HR Tech community.

Job Requirements:

Education/Skills

* Bachelor's Degree in Educational Technology or similar from an accredited university or college, or a minimum of 3 years in digital product management.

Experience

• Minimum of 3 years of experience in digital domains, Including:
• • Demonstratable digital acumen;
  • Experience building and maintaining web applications and platforms, with knowledge of HTML, CSS, and JavaScript;
  • Experience with web technologies, learning/content management systems, multimedia/authoring tools, and assessment/evaluation tools;
  • Experience evaluating learning technologies and performing research/development in the field of learning;
  • Vendor management experience.
• Experience in vendor contract negotiations and management.
• Possess strong consulting skills and the ability to quickly assess situations, identify gaps and present possible solutions as a thought leader.
• Ability to create key technical documentation (i.e. Step-by-Step / User-Guides, Knowledge Articles, FAQs, etc.).
• Experience with MOOCs, micro learning, simulations, virtual reality, augmented reality, self-paced and video-based learning, chatbots, and artificial intelligence.
• Experience in highly matrixed environment desirable.
• Proven track record of establishing relationships and experience being a strategic partner.
• Proven desire for self-development to keep current with a continuously changing technical landscape.
• Strong communication and customer service skills; strong project management skills.
• Eye for the "now" and "next," desire to try discover new technologies and their application.

Licenses, Registrations, or Certifications

• Process excellence certifications a plus (LEAN, Six Sigma, Agile etc.) preferred.

Work Type:

Full Time

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