Quality Control Supervisor - Medical Technology

Job Description:

Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Where Your Career is a Force for Good!

WHAT YOU NEED TO KNOW:

As a Quality Control Supervisor, you will be responsible for overseeing the daily operations of the QC Lab and Blood Center, supervising staff who perform moderate to advanced testing, processing, and preparation of pathogen-reduced platelet blood products for release to area hospitals. In addition to your leadership responsibilities, you will work alongside your team in the manufacturing process, actively participating in hands-on tasks to support daily production and uphold quality standards. You will be responsible for hiring and training staff, providing ongoing education and development, and offering leadership guidance to ensure a high-performing team. This role requires a strong commitment to safety and regulatory compliance, as well as the ability to foster a collaborative and efficient work environment that supports both operational goals and customer care outcomes.

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):

• Responsible for the daily operations of the QC lab. Supervision of staff and volunteers including, but not limited to, hiring, training, coaching, engaging, evaluating, certification of competency, and disciplining to ensure a well-qualified team and to enhance operational success and compliance.
• Prepare work schedules and ensure appropriate coverage for assigned shift. Supervise all work processes and ensure work is performed accurately and efficiently.
• Ensure products/samples are suitable for release. Perform supervisory review of documents.
• Ensure monthly product QC requirements are met, and that accurate electronic and physical inventories for products are maintained.
• Ensure quality and quantity of manufacturing goals are met, including timelines, and participate in documenting, investigating, troubleshooting, and preventing recurrence of department errors, problems, and customer concerns/complaints.
• Communicate with Laboratory staff when necessary to resolve problems, facilitate sample shipment, and clarify test data transmission issues.

May participate in the validation of hardware, software, instrumentation, test kits, and procedures as directed. Serve as departmental expert on the applicable computer systems. The aforementioned responsibilities of the position describe the general nature and level of work and are not an exhaustive list.

Standard Schedule: Sun - Thu 9 pm 5:30 am.

Pay Information: 74,000 - 80,000 DOE

WHAT YOU NEED TO SUCCEED (Minimum Qualifications):

• Education: Bachelor's degree in applied science required. (Biology, Biochemistry, Microbiology, clinical lab science)
• Experience: Minimum 3 years of hands-on laboratory experience/related experience required
• Management Experience: Minimum 1 year of lead or supervisory experience.
• Skills and Abilities: Must have effective communication and customer service skills. The ability to interact with diverse customers (internal and external) is required.
• Ability to work collaboratively on a team, and lead line staff

WHAT WILL GIVE YOU THE COMPETITIVE EDGE:

* MT (ASCP) certifications or equivalent certifications where required.

* Knowledge of blood products and supplies is preferred

BENEFITS FOR YOU:

As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:

* Medical, Dental Vision plans

* Health Spending Accounts & Flexible Spending Accounts

* PTO: Starting at 15 days a year; based on type of job and tenure

* Holidays: 11 paid holidays comprised of six core holidays and five floating holidays

* 401K with up to 6% match

* Paid Family Leave

* Employee Assistance

* Disability and Insurance: Short + Long Term

* Service Awards and recognition

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce.American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here: Summary of Rights