Production Operations Lead - 5714396

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

Key Responsibilities:

• The Production Operation Lead manages a team of two resources to support the CalSAWS statewide project for any Maintenance and Enhancement (M&E) escalations of production issues that occur 24 hours by 7 days a week.
• This includes providing daily metrics, release management support, and broadcast communications to counties and project leadership.
• The Production Operation Lead also develops and maintains communication templates to expedite and standardize communications, reducing delays, and improving overall customer satisfaction.
• These responsibilities also include coordinating M&E Root Cause Analysis and Preventive Actions, managing a public-facing WordPress site for updates, and developing and presenting on performance metrics for the CalSAWS project. Addition detailed responsibilities include: Attending all Issue calls and identify if there is an M&E impact. If M&E impact is identified, work with respective AppDev and Consortium team to receive inputs and draft communications, as necessary.
• Attend Release Meeting daily and ensuring production impacting items are discussed and high priority items are scheduled for implementation as quickly as possible.
• Working with Consortium Section Directors to get communications reviewed before distributing to counties.
• Work with the application teams on the need for CalSAWS Information Transmittals (CIT), CalSAWS Request For Information (CRFI), CalSAWS Alert Transmittals (CAT), and CalSAWS broadcasts.
• Lead the build and deployment calls. Review items being deployed during the day and ensure accountability from each team.
• Draft and review Bi-Weekly status reports and represent them in the Bi-weekly project status meetings.
• Represent Green light meeting for M&E Production Operational activities.
• Represent T-X release readiness meetings for the preparation of baseline release deployments.
• Coordinate with application teams and draft root cause analysis and get them reviewed by leadership.
• Develop and facilitate the Performance Report meeting with Internal project staff, QA vendor, and Consortium.
• Review release notes.
• Coordinate with team to develop release webcast videos on M&E technical changes.

Basic Qualifications:

• Minimum two years experience with ServiceNow
• Minimum three years of experience with software development lifecycle
• Minimum three years experience in a large-scale welfare project ?
• This role requires 24/7 on call support
• High School Diploma or GED

Preferred Qualifications:

• Bachelor's or Associate's Degree

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New York or Washington as set forth below.

We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here.

Role Location

California $57.69 - $67.69/hour

Colorado $57.69 - $67.69/hour

District of Columbia $57.69 - $67.69/hour

Illinois - $57.69 - $67.69/hour

Minnesota - $57.69 - $67.69/hour

Maryland $57.69 - $67.69/hour

New York $57.69 - $67.69/hour

Washington $57.69 - $67.69/hour

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