Centralized Sales Specialist - Seasonal

UDR, Inc. is now hiring Centralized Sales Specialists (Seasonal) to join our team at our corporate office in Highlands Ranch.

GENERAL SUMMARY OF DUTIES: Supporting the Centralized Sales Specialist (CSS) responsible for driving leasing efforts by engaging and nurturing new prospects through text/email/phone targeted outreaches. This role involves managing prospect inquiries, following up on leads, and leveraging CRM tools to track and convert potential renters. The seasonal associate will conduct proactive outreach via text, email, and phone calls to ensure timely communication with potential residents, while also maintaining accurate records of interactions and follow-ups. Additionally, the role will support the leasing team by assisting with administrative tasks, answering application questions, and uploading necessary documentation. We are seeking motivated individuals with strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment while providing a high level of customer service.

ESSENTIAL FUNCTIONS:

Centralized Sales

1. Complete outbound new lead follow-up to prospective renters via text, email, and phone. Heavy focus on engaging prospects in leasing conversations at assigned UDR communities. Follow lead management best practices at all supported communities.

2. Inform prospects about the apartment communities' selling features and match prospective renters to apartment homes that meet their specifications. Must be capable of overcoming objections, cross selling, and upselling floor plans and/or communities whenever possible. Relay property specific information through resources provided.

3. Set appointments for prospects to tour communities based on apartment availability.

4. Work successfully in an autonomous capacity adhering to strict weekly/monthly sales metrics.

5. Balance a high volume of new lead outreach alongside ongoing conversations with new/existing prospects.

6. Effectively work within a Customer Relationship Management (CRM) System to document all prospect interactions, create/utilize prospect journeys and schedule future follow ups.

7. Ensure follow through on engaged prospects until considered "disengaged." Manage time efficiently responding to newly responsive leads or to existing leads as they respond to automated outreach. Change prospect status accordingly.

8. Utilize online leasing to secure applications from prospects via the website. Assist in screening, troubleshooting, and conduct hand off to Centralized Application and Lease team once application fully submitted.

9. Perform other duties as assigned or as necessary.

PERFORMANCE REQUIREMENTS:

• Knowledge of organizational policies and procedures. Ability to apply policies and procedures to solve everyday issues. Knowledge of basic office practices and procedures. Must know and follow the Fair Housing laws. Demonstrated skills with customer service. Knowledge of principles and methods for showing and promoting property. Ability to effectively present information to prospective or current residents. Knowledge of basic accounting and/or bookkeeping practices; office practices and procedures; filing and maintenance of fiscal records. Demonstrated knowledge of demographics surrounding assigned community.
• Must be detail orientated. Possess high degree of time management skills. Excellent verbal and written communication skills. Ability to create, compose, and edit written materials. Polished interpersonal skills. Ability to establish priorities and coordinate work activities. Ability to work in conjunction with Company managers, residents, and associates.
• Must be skilled in word processing, drafting correspondence and memoranda. Attention to details, and basic experience with the internet. MS Office software applications required (e.g., Microsoft Office, Word, and Excel).
• Must demonstrate excellent interpersonal skills; problem solving skills; and decision making skills. Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Must have excellent organizational skills. Ability to perform a variety of support assignments requiring some exercise of independent judgment.

TYPICAL PHYSICAL DEMANDS: Requires prolonged sitting, some bending, stooping, and stretching. Occasionally lifting files or paper weighting up to 30 pounds. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Regular and consistent attendance on the job is an essential function.

TYPICAL WORKING CONDITIONS: Normal office environment. Weekend work and/or split schedule possible.

EDUCATION AND EXPERIENCE:

• Associate Degree or equivalent combination of education and experience required.
• Minimum of two years' sales/direct customer service experience required.
• Customer relationship development experience is required.
• Office administration experience preferred.
• Property management/leasing experience preferred.
• Must have and maintain a valid driver's license unless otherwise noted.

Hourly Range:
* $21.93/hr. - $24.03/hr., depends on experience

Anticipated Close Date: April 29, 2025

UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.