Centralized Application & Lease Specialist - Seasonal

UDR, Inc. is now hiring Centralized Application & Lease Specialists (Seasonal) to join our team at our corporate office in Highlands Ranch.

GENERAL SUMMARY OF DUTIES: Supporting Centralized Application Specialists (CALS) with tasks to help move applications along smoothly. Such tasks will include sending Welcome Letters and Leases via email and also checking leases have been signed by all parties. Additionally, this individual will be assisting associates with keeping all forms of communication (email and Textline) monitored and assigned to the correct associate, as well as uploading pet photos and renter's insurance policies into our system. We are looking forward to bringing on seasonal support that is quick, detail oriented, and thorough in their work in addition to helping provide exceptional customer service!

ESSENTIAL FUNCTIONS:

Centralized Application and Lease

1. Administer full cycle application review, approval/denial, income verification (if applicable) lease generation and collection of the applications within a designated region or area. Verify application qualifications. Ensure accuracy of lease information and collect signatures within required timeline.

2. Verification of Government issued photo IDs, parking/vehicles, pets, and other rentable items prior to generating the lease.

3. Adjust resident ledgers, apply concessions in accordance with applicable specials, and collaborate with Business Managers to ensure ledger adjustment accuracy.

4. Notify the future resident of receipt/approval of the application, prepare resident move-in paperwork, ensure the new resident signs all necessary paperwork (leases, addenda, notices, etc.) and pays applicable deposits. Communicate and verify compliance with mandatory renters' insurance as per company policy (if applicable) and Rhino before move in.

5. Adhere to UDR legal and audit requirements, federal, state, and local fair housing regulations regarding the application process, lease creation, collection of all resident documents and unit vacant days.

6. Thoroughly complete and enter application information into Sugar CRM. Maintain meticulous notes in Sugar CRM, Onesite, email and Textline.

7. Perform other duties as assigned or necessary.

PERFORMANCE REQUIREMENTS:

• Knowledge of organizational policies and procedures. Ability to apply policies and procedures to solve everyday issues. Knowledge of basic office practices and procedures. Must know and follow the Fair Housing laws. Demonstrated skills with customer service. Knowledge of principles and methods for showing and promoting property. Ability to effectively present information to prospective or current residents. Knowledge of basic accounting and/or bookkeeping practices; office practices and procedures; filing and maintenance of fiscal records. Demonstrated knowledge of demographics surrounding assigned community.
• Must be detail orientated. Possess high degree of time management skills. Excellent verbal and written communication skills. Ability to create, compose, and edit written materials. Polished interpersonal skills. Ability to establish priorities and coordinate work activities. Ability to work in conjunction with Company managers, residents, and associates.
• Must be skilled in word processing, drafting correspondence and memoranda. Attention to details, and basic experience with the internet. MS Office software applications required (e.g., Microsoft Office, Word, and Excel).
• Must demonstrate excellent interpersonal skills; problem solving skills; and decision making skills. Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Must have excellent organizational skills. Ability to perform a variety of support assignments requiring some exercise of independent judgment.

TYPICAL PHYSICAL DEMANDS: Requires prolonged sitting, some bending, stooping, and stretching. Occasionally lifting files or paper weighting up to 30 pounds. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Regular and consistent attendance on the job is an essential function.

TYPICAL WORKING CONDITIONS: Normal office environment. Weekend work and/or split schedule possible.

EDUCATION AND EXPERIENCE:

• Associate Degree or equivalent combination of education and experience required.
• Minimum of two years' sales/direct customer service experience required.
• Customer relationship development experience is required.
• Office administration experience preferred.
• Property management/leasing experience preferred.
• Must have and maintain a valid driver's license unless otherwise noted.

Hourly Range:
* $21.93/hr. - $24.03/hr., depends on experience

Anticipated Close Date: April 29, 2025

UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.