Program Supervisor-H2O Program

Reporting directly to the Program Manager over Community Living Programs, we are seeking a Progam Supervisor to lead our interdisciplinary clinical team providing clinical therapeutic services to an adult population composed of substances-using, SMI, dual diagnosed and/or referred persons at our Desert Cove Health Center in Phoenix, AZ.

Under the direct supervision of program management and agency's policies and professional requirements: Plans, organize and directs the activities of the assigned Terros program in providing clinical therapeutic services to an adult population composed of substances- using, SMI, dual diagnosed and/or referred persons. Provides direction and support to employees in all phases of operations, services and facilities related to the assigned program. Responsible for the overall performance of the assigned program and employees, to include performances management, training, scheduling/coverage, crisis management, client screenings/assessments and required documentation; performs related duties as required.

• Responsible for working with the program Manager in reviewing applications, setting up interviews and hiring of new direct reports and ensuring they have appropriate on-site orientation.
• Establishes appropriate client files that conform to agency guidelines, best professional practice, and state licensing regulations.
• Direct program services; coordinates services across multiple systems; ensures that services are provided in accordance's with current contracts and applicable regulations and standards.
• Conducts monthly quality management and data validation audits to ensure all direct reports documentation is timely and adhering to the state, federal, CARF and all contract specific regulations.

Management requirements:

• Interviews, selects, and trains employees and/or interns to ensure department objectives are met with low turnover and high retention rates.
• Manages staff and intern performance through effective, regular, and timely feedback, including regular one-on-one meetings and timely completion of performance reviews, and holding employees accountable for meeting deliverables and following Terros Health's values and policies and procedures.
• Effectively handles employee and intern complaints in a timely manner.
• Models behavior in alignment with Terros Health's values that inspires change, demonstrates flexibility, and engages employees.
• Effectively manages and plans department workflow and staffing to meet deliverables with quality outcomes even when the unexpected occurs.

• Benefits:

Multiple medical plans - incl. a no premium plan for employees and their families

Multiple dental plans - incl. orthodontia

Financial well-being - 401(k) with a company match, interest free medical line of credit, financial education, planning, and support

4 Weeks of paid time off in the first year

Wellness program

Child Care Support Program

Pet Insurance

Group life and disability insurance

Employee Assistance Program for the Whole Family

Personal and family mental and physical health access

Professional growth & development - including scholarships, clinical supervision, and CEUs

Employee perks and discounts

Gym memberships

Tuition at GCU and University of Phoenix

Car rentals

Additional language pay differential

• Education/Employment Experience Required:
  
  
  
  • Bachelor's degree preferred; minimum of a HS Diploma or GED equivalent required.
  • Three years of behavioral health experience required.
  • One year of supervisory experience required, one year of supervisory experience in behavioral health setting preferred.
  
  
  
  
• Customer service skills, especially good communication skills, are needed.
• Ability to work independently, with flexibility, and within prescribed deadlines.
• Intermediate skills in Microsoft Word, Excel, and Outlook required. Experience in PowerPoint and electronic medical record - NextGen preferred.
• Valid AZ driver's license and proof of insurance. Driving is an essential function of this position.
• Must be 21 years of age or older with a valid Arizona driver's license, and minimum of 4 years driving experience and meet requirements of Terros Health's driving policy.
• Must have a valid Level 1 Arizona Fingerprint Clearance card or the ability to apply for one apply for one within 7 working days of assuming role.

Physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees are held accountable for all duties of this job.