Graduate Services Coordinator

North Carolina State University

$ 33,540 - $ 90,156

United States, North Carolina, Raleigh

Mar 27, 2025

Job Posting Information

Posting Number	PG194505SP
Internal Recruitment	No
Working Title	Graduate Services Coordinator
Anticipated Hiring Range	$50,000 - $53,000 (Commensurate with experience)
Work Schedule	Monday - Friday, 8 am - 5 pm
Job Location	Raleigh, NC
Department	Industrial and Systems Engineering
About the Department	The Fitts Department of Industrial and Systems Engineering ( ISE) at NC State strives to improve society through research and education across a broad spectrum of methods and application areas. The ISE community includes more than 25 faculty, 10 core staff, 350 undergraduate students, and 250 graduate students with approximately 75 Ph.D. students. The ISE department leads three centers and multiple interdisciplinary graduate degrees, where faculty members work together in a collaborative and collegial environment (ranked highly by US News). NC State is growing engineering (expected to be 40% over five years) in part to meet growing industry demand for graduates and the growing demand associated with Applied AI. The university is based in Raleigh, NC, which was recently named Best Places to Live by US News and World Report, with proximity to urban areas, beaches, mountains, great restaurants, cultural activities, and more. In ISE, innovative research is conducted within and across areas, along with interdisciplinary collaborations across the university and beyond. In addition to degrees in ISE, the department leads a Master's in Engineering Management degree, collaborates on graduate degrees in Operations Research, and supports the Integrated Manufacturing Systems Engineering Master's degree. The department houses two funded centers that are public-private partnerships, including the Ergonomics Center of North Carolina, which is the only center of its kind at a U.S. public research institution, and the Center for Additive Manufacturing and Logistics, which is one of the most advanced manufacturing and 3D printing laboratories in the country. The newly established Bezos Center for Alternative Proteins is also led by an ISE faculty member. The ISE department is supported by world-class laboratory facilities for computing, manufacturing, and human factors and ergonomics research, enhanced by the new Fitts-Woolard Hall, located on NC State's Centennial Campus near the award-winning Hunt Library and numerous industry and governmental facilities. Our faculty members are internationally renowned in their fields, and they have extensive collaborations with other departments, universities, medical schools, and other external partners.
Essential Job Duties	The Graduate Services Coordinator is responsible for maintaining all graduate student records for the Industrial and Systems Engineering ( ISE) department. This role involves assigning students to faculty advisors, releasing advising holds, and managing processes related to student course selection, substitutions, transfer issues, matriculation, and graduation requirements. The Coordinator will access databases such as the Student Information System ( SIS) and schedule appointments for the Director of Graduate Students. Key Responsibilities: Student Records Management: Maintain all ISE graduate student records. Assign students to faculty advisors and release advising holds. Admissions and Enrollment: Process applications and provide status updates for applicants. Assist with marketing and recruiting graduate students. Manage enrollment processes, including dropping and adding courses. RA/TA Management: Hire and appoint RA/TA students each semester in coordination with faculty and staff. Track GSSP eligibility, manage salary distribution, and maintain frequent communication with students. Submit payments via GA-1 form, fellowship forms, scholarships, or awards. Data Management and Reporting: Perform research, data collection, and analysis of information. Utilize, reconcile, and manipulate data from various internal and external software systems. Generate non-standard reports and develop internal processes. Student Support and Advising: Assist students with their plan of work and resolve conflicts within the program. Serve as a liaison between the Graduate School, students, and the Director of Graduate Programs (DGP). Process OIS forms (CPT, OPT, COD, Program Extensions, RCL, etc.). Event Coordination: Coordinate graduate orientation and events. Assist ambassadors with orientation projects. Communication and Training: Conduct training for groups and individuals. Mentor and assist others in various areas of technical expertise. Special Projects: Assist with special projects for the DGP, department head, and supervisor. Assist with departmental events.
Other Responsibilities	Help with all departmental events. Backup administrative staff in main office.

Qualifications

Minimum Experience/Education	Bachelor's degree; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Other Required Qualifications	Demonstrates effective written and verbal communication skills with close attention to detail. Strong writing skills are required. Ability to work independently with strong organizational under the pressure of multiple priorities in a fast-paced environment. Ability to interpret, effectively communicate and apply policies and procedures ensuring confidentiality. Proficiency with Microsoft Office (Word and Excel) or similar software.
Preferred Qualifications	Knowledge of NC State policies and procedures. Knowledge of the Student Information System (Next Gen) and other PeopleSoft systems (HR and Financials) or similar system. Experience with business correspondence.
Required License or Certification	N/A
Valid NC Driver's License required	No
Commercial Driver's License Required?	No

Recruitment Dates and Special Instructions

Job Open Date	03/27/2025
Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)	04/03/2025
Notice to Applicants	Please make sure that the work history you list on your application is identical to the work history listed on your resume. The application must be filled out completely, do not use the phrase "see resume".
Special Instructions	Please include as attachments a resume/CV, cover letter, and contact information for at least 3 professional references.

Position Details

Position Number	00042948
Position Type	SHRA
Position Classification Band Title	Student Services Specialist
Position Classification Band Level	Journey
Position Classification Salary Range	$ 33,540 - $ 90,156
Salary Grade Equivalency	GN07
Alternate Option	If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Full Time Equivalent (FTE) (1.0 = 40 hours/week)	1.0
Appointment	12 Month Recurring
Mandatory Designation - Adverse Weather	Non Mandatory - Adverse Weather
Mandatory Designation - Emergency Events	Non Mandatory - Emergency Event
Time Limited Position	No
Time-Limited Appointment Length (if applicable)
Department Id	140601 - Fitts Department of Industrial & Systems Engineering
AA/EEO	NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.