Product Specialist - Total Organic Carbon Portfolio

METTLER TOLEDO
life insurance, paid time off, tuition reimbursement, 401(k)
United States, Massachusetts, Billerica
900 Middlesex Turnpike (Show on map)
Mar 28, 2025
Our Opening and Your Responsibilities Our Product Specialist is responsible for the technical, applications, and marketing support of Thornton TOC products by supporting the Product Manager in future product development projects and maintaining active products, marketing content development, and supporting customers. Essential Duties and Responsibilities: Supporting the Product Manager through technical product knowledge and serve as an expert for the product lines (6000TOCi, 4000TOCe, and 450TOC). Identifying systematic issues affecting TOC product line health, specifically with respect to product quality and manufacturability, and providing recommendations to make measurable improvements. Assisting the Product Manager with documentation, including editing and supplying new content for hardware and software user manuals and other customer-facing collateral. Performing validation testing for new hardware and software introduction within the product development lifecycle. Working closely with R&D, manufacturing teams, and external partners to execute continuous improvement initiatives to improve KPIs, including gaps where product/prototype performance does not meet required feature specifications. Working closely with the Product Manager and MarCom team to develop the necessary plans and materials for successful product launches. Supporting the Applications and global technical support teams with product-related topics/questions/issues and addressing customer issues with various stakeholders to drive an efficient and effective solution for the customer and the organization. What You Need to Succeed Bachelor's in science, chemistry, chemical engineering, or related applied science field. 2+ years' experience with analytical instruments, product analytical technology as an applications chemist, or product specialist. Working understanding of organic chemistry and analytical methods. Ability to travel up to 30% to customer sites or conferences. Our Offer to You Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire Tuition reimbursement, educational matching gift program, perks and discounts Parental and caregiver leave programs All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits Global market strength and worldwide leadership in precision instrumentation A brand name that is identified worldwide with precision, quality, and innovation Thousands of patents, design and innovation awards across the Mettler Toledo Global recognition for the quality of our products and services About Mettler Toledo METTLER TOLEDO Thornton is the leading global innovator in pure and ultrapure water measurement. We use innovative technologies with high performance customer-focused products, balancing agility with decades of analytics experience. Our customers integrate and manage pure and ultrapure water systems in demanding pharmaceutical/biotech, power generation and microelectronics industries, involving a broad spectrum of precise analytical technologies. We are part of Mettler-Toledo, a global manufacturer of precision instrumentation. Equal Opportunity Employment We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy. If you'd like more information about your EEO rights as an applicant under the law, please click here.