Dispatch Operations Coordinator (Seasonal)

About EnergyHub

EnergyHub empowers utilities and their customers to create a clean, distributed energy future. We help consumers turn their smart thermostats, EVs, batteries, and other products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power.

About the Opportunity

EnergyHub is looking for a Dispatch Operations Coordinator to support our team in managing dispatch events. This role focuses on improving our dispatch management process to maximize customer participation and ensure seamless execution. This position offers hands-on experience in energy markets, demand response, and real-time operations while contributing to a key business function.

As a Dispatch Operations Coordinator, you will be on the "front lines" of managing EnergyHub's response to market dispatches that are critical for maintaining the reliability of the electric grid. A core part of your responsibilities will be being "on call" during the stated working hours to ingest, triage, and execute dispatches, often with limited oversight.

• Pay rate: $20-$25/hr
• Hours: Up to 40 hours per week, including occasional weekend work
• Location: Remote - West Coast
• Working hours: Must be available for weekend dispatches and for dispatches that may occur from 4p- 10p PT; Opportunity for flexible working hours to accommodate this
• Seasonal Term: May through October

Main Responsibilities: What you'll do

• Dispatch Management: Analyze and optimize the dispatch management process to increase customer participation and operational efficiency.
• Market Operations Support: Assist in compiling and submitting market nominations, day-ahead bids, and reporting files, ensuring compliance with market deadlines.
• Dispatch Execution: Help coordinate internal communication to ensure flawless dispatch events and follow escalation policies where needed.
• Market Participation Monitoring: Track market activity and recommend actions to maintain compliance.
• Grid Monitoring Enhancement: Contribute to internal tracking systems to prepare teams for critical dispatch events.
• Customer Support: Assist in tracking and resolving customer inquiries related to dispatches.
• Process Improvement: Document lessons learned and recommend improvements to workflows.
• Reporting & Analysis: Take ownership of reporting tools and conduct ad hoc analysis to support dispatch operations.
• Other duties as assigned

Required Skills and Experience: What you need

• Interest in grid stability and/or the climate tech industry, with an ambition to learn quickly in a hands-on role.
• Operations-minded; 0-2 years experience in an operational setting.
• Fluent working experience with Excel and/or Google Sheets.
• Proficiency with R, and/or SQL scripting.
• Experience with using initiative to drive projects to resolution and seek guidance when needed.
• Demonstrated ability to work with details in a commercial setting.
• Ability to identify and appropriately productize our most pressing needs.
• Demonstrated diligence and a well-organized approach to work.
• Access to a quiet, disturbance-free environment with reliable internet access.
• Experience successfully working in a remote environment.

Preferred Skills and Experience: Nice-to-haves

• Experience working with real-time reportable events in a regulated environment.

Why work for EnergyHub?

• Collaborate with outstanding people: Our employees work hard, do great work, and enjoy collaborating and learning from each other.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the team!
• Gain well rounded experience: EnergyHub offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Work with the latest technologies: You'll gain exposure to a broad spectrum of IoT, SaaS and machine learning obstacles, including distributed fault-tolerance, device control optimization, and process modeling to support scalable interaction with disparate downstream APIs.
• Be part of something important: Help create the future of how energy is produced and consumed. Make a positive impact on our climate.
• Focus on fun: EnergyHub places high value on our team culture. Happy hours and holiday parties are important to us, but what's also important is how our employees feel every single day.

EnergyHub is an Equal Opportunity Employer

EOE, Including Disability/Vets. Reasonable accommodations are available for individuals with disabilities throughout the application process. If you are a person with a disability needing assistance with the application process, please contact accommodations.apply@energyhub.net.

In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.

Notice To Third Party Agencies:

EnergyHub understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you.