Member Services Assistant
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![]() United States, New York, New York | |
![]() 14 Pennsylvania Plaza (Show on map) | |
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Amida Care, the largest Medicaid HIV Special Needs Plan in NY, delivers a uniquely effective care model that has become a true benchmark for innovation, engagement and member health outcomes. Our mission is to provide access to comprehensive care and coordinated services that facilitate positive health outcomes and general well-being for our members. This true integrative care model addresses psychosocial, housing, behavioral and medical services directly evolving around the needs of each member. We are a community of individuals from diverse peoples who work together to actively foster a fair, equitable, inclusive environment where all employees receive an invitation to belong. Visit http://www.amidacareny.org for more information about the Amida Care culture. We are actively seeking a highly motivated, innovative and experienced leader to join our team as the Member Services Assistant. Compensation will be commensurate with experience. Position Summary: The Member Services Assistant is responsible for documenting all phone call attempts to verify the member's address for member returned mail. This role also handles the Quality Assurance of member letters, Re-mails, Termed Specialist, Service Verification, PCP Panel Transfers, Member Disenrollment, Provider Termination, Prospective member (Enrollment notification), welcome letters, New Member Orientation (NMO), RHIO, PCP Unknown, Call Center mailing, PCP auto-assignment and any Medicaid benefit change notification. The Member Services Assistant maintains/updates member demographic information. Conducts Outbound calls as specified below. Responsibilities:
Amida Care is Diversity, Equity and Inclusion employer committed to full inclusion and elimination of discrimination in all its forms. We strive to develop, promote and sustain a culture that values equity and leverages diversity and inclusiveness in all that we do. EDUCATION REQUIRED
EXPERIENCES AND/OR SKILLS REQUIRED
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