Network Engineer II

Cadence Bank
United States, Mississippi, Tupelo
201 South Spring Street (Show on map)
Mar 28, 2025
Description Overview: Supports the hardware, software and other in-scope technologies within the production environment by pro-actively monitoring and quickly responding toincidents for one or more technologies within the technical area of expertise. Proactively resolve issues and incidents while remaining focused on security, up-time and performance. Provide troubleshooting and resolution on assignedroutine to semi-complex problems and perform voice related service requests. Responsibilities: Perform Voice related moves, adds and changes including voice mail Open, update and close incident and request tickets for assigned in-scope tasks Detection and validation of impacts, or potential impacts, through the use of monitoring tools and access to devices for Data and Voice Repair and/or remediation of an impacting Incidents and fulfill all requests for Voice Operations technologies in-scope Participate in correlating events together to enable quick identification of root cause. Communicate with end user and/or technical resources; escalate issues impacting multiple users, engage third party vendors for support as required Support documentation of process and procedures as require Troubleshooting and work with requestor and other teams Demonstrate continual focus on process enhancement and improvement Qualifications: Degree in Computer Science, MIS or related field; or equivalent work experience 1-3 years experience in an enterprise support environment Experience with troubleshooting end-user Network and VOIP related issues in an enterprise environment Basic understanding of VOIP and Network fundamentals Ability to diagnose and link system events and alerts into potential business impacts Can utilize application based performance capture tools for analysis and troubleshooting Strong communication skills to support user and leadership escalation Proven advanced troubleshooting and analysis demonstrated for in-Scope technologies Accessing and comfortable working with voice hardware and devices in-scope Professional certifications in Information Technology (A+, Network+ or CCNA preferred) Qualifications Education Bachelors (required) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)