Clinical System Coordinator - Remote Nationwide

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The Clinical System Coordinator will coordinate the support, implementation, and maintenance of the Essette system for Clinical Services. Primary responsibilities of this role are testing coordination, execution, and analysis.

If you are located within the United States and able to work Mountain Time Zone, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

• Respect confidentiality and maintain confidence as described in the UHG Employee Handbook and acknowledged through signature by all employees. The ability to maintain confidentiality is a critical and essential component of this position
• Work collaboratively with clinical management, Essette support team, IT, and other departments interfacing with the Essette system in accordance with the Mission and Values of the company to perform the assigned duties
• Works closely with Management to coordinate the support, implementation, and maintenance of the Essette system
• Set up and customize the Essette clinical platform to meet organizational needs and workflows
• Manage and perform system imports, ensuring data integrity and accuracy through Essette processing
• Handle user account setup, including creating and managing user profiles and access permissions
• Maintain and update system rules to ensure users have appropriate access based on their responsibilities
• Track support requests and document resolutions to improve future support processes and user experience
• Provide technical support to users, diagnosing and resolving system issues promptly
• Respect confidentiality and maintain confidence as described in the UHG Employee Handbook and acknowledged through signature by all employees. The ability to maintain confidentiality is a critical and essential component of this position
• Maintain system efficiency. Ensure the design of the system allows all components to work properly for the department. Troubleshoot problems reported by user, by testing and resolving or reporting as necessary. Make recommendations for future upgrades
• Serve as a resource for other departments. Coordinate testing and error resolution. Coordinate with internal IT department to make enhancements to current functions to meet department demands/projects. Work with vendor as needed to test new programs and enhancements to the system
• Assist with scheduling inter-department testing and training as new system upgrades/enhancements roll out. Plan/execute user testing scenarios/scripts and prepare test data
• Communicate ongoing updates to all stakeholders to ensure understanding of and alignment with project status/changes
• Demonstrate and apply knowledge of application systems and regulations, including Essette, UHC clinical and claims platforms
• Analyze and isolate issues. Develop and maintain issue log when issues are sent to internal IT and external vendor. Attend meetings to coordinate activities between different entities to ensure proper design and delivery of programs/processes
• Assist management with workflows, training manuals, and Essette system training to assist in ensuring the integrity of system programs within company. Work with the department business analyst to ensure a streamlined approach for all incoming and outgoing reporting for system programs
• Support ongoing operations/maintenance/enhancement of existing solutions, in partnership with applicable stakeholders
• Monitor and update all correspondence as it is updated per regulation/department changes
• Complete all duties in accordance with company safety policies and practices
• Other functions may be assigned, and management retains the right to add or change the duties at any time

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: http://uhg.hr/uhgbenefits

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 2+ years of experience with analytical and problem-solving skills, effective communication skills with technical staff and end users
• 2+ years of experience with the ability to read, analyze, interpret technical procedures, and to identify and manage routine problems
• Intermediate level of proficiency with Microsoft systems
• Ability to work Mountain Time Zone schedule
• Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)
• Reside in the United States
• Reside in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Preferred Qualifications:

• 1+ years college experience
• Healthcare industry experience
• Requires decision making, multi-tasking capabilities, and ability to learn new technologies
• Previous experience working remotely

Physical & Mental Requirements:

• Ability to execute regular, reliable, and predictable performance of the essential functions of this job through a consistent ability to be physically and mentally present at the assigned work location, at the prescribed time, with the prescribed tools and with the availability necessary to successfully complete the essential duties described herein
• Ability to handle and manage stress associated with the performance of job duties
• Ability to appropriately interact with, and get along with others including supervisors, coworkers, customers and other stakeholders
• Ability to work collaboratively with others as set forth in the job description
• Ability to accurately and timely follow directions of supervisors
• Ability to perform the essential functions of this job at the assigned primary work location for this job, which is in the person's home
• Ability to perform the essential functions of the job at the assigned primary work location for this job, which is in the employee's home. All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
• Ability to effectively speak, understand and be understood, and communicate in English
• Ability to hear adequately on the phone, in person and in group settings
• Ability to work a flexible schedule including before and after core business hours and occasional evenings and weekends
• Ability to work in front of a computer screen and keyboard, sitting and/or standing up to 8-10 hours per day (possibly longer if required)
• Ability to see computer screen and work papers
• Ability to access, research and interpret information from a variety of media (e.g., computer screen, projected images, printed material) and individuals
• Ability to work in normal office environment conditions and with various office equipment (e.g., computer, keyboard, mouse, calculator, copier, printer, fax, scanner, telephone)

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

The salary range for this role is $19.86 to $38.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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