Lead Pharmacy Care Technician - Everett, WA

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position is full time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 3:30pm PST. It may be necessary, given the business need, to work occasional overtime. Our office is located at 1800 41ST ST-S-500, Everett, WA.

We offer 4 weeks of paid training. The hours during training will be 7:00am to 5:30pm PST, Monday - Friday. Training will be conducted onsite.

Primary Responsibilities:

Essential Duties and Responsibilities: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment.

• Work with all members of the department health care team ensuring smooth patient flow within department. Use Standard tools to monitor individual and departmental performance on key metrics.
• Determine appropriate staffing mix and amount to meet routine and special patient needs and arranges staff coverage. Responsible for the day-to-day operations. Takes a leadership role in problem solving with employees and patients.
• Direct work of staff, including supervision, hiring, and terminations; determine staffing needs, and ensure efficient utilization of staff. Monitor skill development and performance of the staff. Provide orientation for all new staff and coaches for high performance. Give regular performance feedback and conducts performance appraisals.
• Meet regularly with CPM and physicians. Perform other duties including monitoring budget expectations as indicated by CPM, researching and resolving customer complaints.
• Communicate information to all staff, manager and physicians as necessary. Conducts staff meetings as needed. Lead and/or Participate in departmental quality improvement and service excellence activities. Research and resolve clinical quality issues.

Duties listed below are integrated into all job functions:

• All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing his or her job responsibilities and conducting themselves in a professional, courteous and respectful manner toward fellow employees, physicians and patients.
• Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor.
• Performs all duties in a manner which promotes and supports the Core Values and Compact of United Health Group.
• Integrates Lean principles, practices and tools to improve operational efficiency, reduce costs and increase customer satisfaction.
• Frequently must follow written and oral instructions as well as complete routine tasks independently.
• Completes annual compliance training on HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signs Agreements.
• Ensures confidentiality of patient information following HIPAA guidelines, TEC, TPC, and Optum policies.
• Attends training to meet requirements of the job position and as needed or mandated by TEC, TPC, and Optum policies, Div. of Occupational Safety & Health (DOSH), OSHA, L&I and other state/federal regulations.
• Has regular and predictable attendance.
• Performs other duties as assigned.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED
• Completion of formal Medical Assistant program or Pharmacy Technician program with WA State certification
• Must be 18 years of age OR older
• 1+years of experience working under current certification
• Ability to work full time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 3:30pm PST. It may be necessary, given the business need, to work occasional overtime

Preferred Qualifications:

• Knowledge of ADA, Fitness for Duty, FMLA policy, HIV counseling procedures & blood borne pathogen protocols, WISHA/OSHA mandated regulations, Personal protective equipment, Hazards materials, and Infection control procedures
• Demonstrated supervisory skills

Soft Skills:

• Demonstrates ability to carry out skills, as outlined in the Medical Assistant job description, for clinical areas in accordance with clinical standards and clinic policy
• Skill in applying & modifying the principles, methods and techniques of professional medical assistance to provide on-going patient care
• Knowledge and ability to teach and apply current theories, techniques and practice
• Critical thinking skills, ability to interpret, adapt and apply guidelines and procedures
• Proficient in Microsoft Office Suite (Microsoft Word, Microsoft Outlook, etc.)
• Reads, speaks, understands and writes clearly in English
• Works with initiative, energy and effectiveness in a fast-paced environment
• Ability to effectively communicate (verbal & written) in interpersonal relationships with patients, families, physicians, and other health care providers
• Ability to function effectively in emergency situations
• Ability to take responsibility for own professional growth and development

Physical and Work Environment:

• While performing the duties of this job, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve non-routine and complex office administrative problems; may use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines with frequent interruptions; and interact with managers, staff, customers, patients, the public and others encountered in the course of work, some of whom may be dissatisfied or abusive individuals
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job
• Can involve dealing with sick patients. With frequent exposure to communicable/infectious diseases, toxic substances, ionizing radiation, medicinal preparations and other conditions common to a clinic environment. Interaction with others is busy, constant and occasionally interruptive. Typical office conditions and noise level is usually quiet. Work may be demanding at times. May require ability to work irregular hours
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

CONTACT: Physicians, staff, patients, public and possibly vendors.

The hourly range for this role is $19.86 to $38.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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