Software Support Specialist

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• Managing trouble tickets.
• Communicating with external clients in regular meetings via MS Teams.
• Communicating with internal resources via email, MS Teams, and trouble ticket assignments.
• Attempting to reproduce problems identified by clients in non-production environments.
• Managing the release of code fixes and database scripts to external clients.
• Functional testing fixes provided by developers or DBAs in internal environments.

• Willingness to learn new products, functionality, and data models.
• Familiarity with relational database products (Oracle, SQL Server, DB2, etc.)
• Able to occasionally work outside of normal office hours for code deployments.
• Able to effectively communicate in English both verbally and in writing.
• Working usual office hours for the Eastern time zone.
• A high bandwidth and high availability internet connection is required if working remotely.