Customer Service Representative

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just "drive in and drive out."

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

In this exciting role, you'll be the first face that travelers see as they arrive at the airport, guiding them through our terminal with ease and ensuring they feel confident and cared for from start to finish. Whether helping them navigate construction zones or getting them to their gate smoothly, you'll be a vital part of creating a seamless and positive experience. Your work will have a direct impact on every traveler you encounter-leaving them with a lasting impression of OMA's premier customer service.

We're looking for a quick-thinking, approachable, problem-solver who can connect with travelers. Ideal candidates will be empathetic listeners, knowledgeable about the airport's layout, and always ready to use positive language to help. You'll have the opportunity to make every interaction count and play a key role in ensuring every guest feels valued and supported.

If you're passionate about customer service, thrive in fast-paced environments, and love making a difference in people's day, we want to hear from you!

Essential Job Functions

Guide and Assist - Walk through various areas of the airport, offering travelers personal guidance to help them reach their destination with ease.
• Be an Observer and a Helper - Stay alert, spot travelers who may need assistance, and proactively offer your help before they even ask.
• Communicate with Care - Listen closely to travelers' needs, solve problems efficiently, and show empathy in every interaction to create a positive, reassuring experience.
• Adapt and Connect - Adjust your communication style to meet the needs of different travelers, whether they're rushing to catch a flight or need more detailed assistance.
• Master the Airport - Become an expert on the airport layout and procedures, so you can confidently answer any question and guide travelers smoothly through the terminal.
• Stay Informed - Keep up to date on airport construction and changes, so you can direct travelers around any obstacles and ensure they have the latest information.
• Provide Valuable Feedback - Share your insights on customer experiences and contribute ideas on how to continuously improve the traveler journey.
• Other Duties as Assigned - Be ready to step in and help wherever you're needed to ensure the
  best experience for our travelers!

Knowledge, Skills and Abilities Required

• High School diploma or GED preferred.
• Ability to pass pre-employment drug screen and criminal history background check.
• Flexibility to work a variety of shifts, including nights, weekends, and holidays.
• Successful completion of the initial training program.
• Excellent customer service skills and a strong work ethic.
• Passionate about helping travelers.
• Able to work on your feet for extended periods of time.

Bilingual ability preferred or the ability to use a translation service or application.

Salary Range: $17.00 per hour

Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Right to Work Poster

SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.

If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact Recruit@spplus.com. We are here to assist you.