Account Follow-Up Lead

Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.

With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world's leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world's deadliest diseases and make life beyond cancer a reality.

At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems.

The Account Follow-Up Lead is responsible for assisting the Billing Supervisor in maintaining the day-to-day operations of the Account Follow-Up unit in the Revenue Cycle Department.

Assist Supervisor to develop and implement productivity standards, work methods and procedures for the staff.
• Make recommendations to BSupervisor for possible work efficiencies within the department.
• Review, interpret and report rules and regulations that affect department to management.
• Understand payer contract language and be able to operationalize.
• Monitor websites, attend seminars or webinars that would help in training staff
• Review work queues to prioritize account follow activities (account/payment status, verify and update patient information).

Required:

• High school graduate or equivalent
• 1-2 years healthcare experience
• Ability to use a computer keyboard and mouse, navigate computer programs, and use email in a business setting.
• Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner.

Preferred:

• Able to train others to retrieve active and purged data, remittance advices.
• Strong knowledge of UB-04 and HCFA 1500 Data Elements and payor requirements.
• Ability to manage multiple tasks simultaneously despite interruptions and ability to communicate workload status and conflicts.
• Able to maintain effective interpersonal relationships with staff and external customers.

The hourly pay range for this position is from $26.48 to $37.70 and pay offered will be based on experience and qualifications.

Fred Hutchinson Cancer Center offers employees a comprehensive benefits package designed to enhance health, well-being, and financial security. Benefits include medical/vision, dental, flexible spending accounts, life, disability, retirement, family life support, employee assistance program, onsite health clinic, tuition reimbursement, paid vacation (12-22 days per year), paid sick leave (12-25 days per year), paid holidays (13 days per year), paid parental leave (up to 4 weeks), and partially paid sabbatical leave (up to 6 months).