Manager Passenger Operations

This position is responsible to Manage and oversee the passenger operation and ensure all planning and coordinating for passenger charters including both military and commercial/VIP are in place for the operation.

Ability to follow Department Standard Operational processes
• Provide direction and guidance to the ground operations Passenger Planner team
• Communicate with all levels of management within Atlas as required
• Work with Sales and Customer Service to understand customer requirements and expectations
• Directly communicates and identifies vendors who can meet and deliver on flight requirements
• Communication with procurement for vendor selection and work orders
• Identify operational risks and hazard, tracks, elevate, and solve any issues as required
• Follow Company, local, and government safety and security policies and procedures.
• Follows up with vendors for ground handling invoices and works with our finance department on payments
• Continually evaluate vendor performance and work for overall improvements
• Communicates with US and Foreign entities for passenger arrival and departure requirements
• Works closely with Atlas Air Security department on the overall operation processes
• Performs other duties as assigned

• BA in Aviation required or equivalent ground handling/airline operations supervisory experience
• Minimum four years of experience in airline/ground handling operations and (3 years of experience within department or equivalent)
• Must be knowledgeable in all areas of aircraft, military, and passenger operations

Skills:

• • Ability to work with interdepartmental teams
  • Demonstrated ability to work in a team-based environment
  • Must be able to perform multiple tasks
  • Excellent written, verbal and interpersonal communication skills
  • Ability to understand all aspects of Ground and Passenger operations
  • Outstanding customer service skills
  • Proficiency in Word, Excel, and Outlook, PowerPoint

Salary Range: $75,000-$107,000

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

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