New

Lead Specialist- Digital Fraud Detection

KeyBank
United States, New York, Amherst
Apr 02, 2025
Location: 4224 Ridge Lea Road - Amherst, New York 14226 Hours: Sunday- Thursday from 12:30pm - 9:00pm ET (this schedule is eligible for a 10% shift differential on top of base compensation) Location: This is a hybrid role which will require one day of work on-site As a part of Fraud Services, the Fraud Detection and Risk Analysis team focuses on detecting and preventing fraud related activity to minimize losses to the bank and enhance our relationships with our customers. We execute on a pro-active strategy of fraud detection, protecting both the bank and our customer, while providing shareholder value. About the Job Perform a variety of complex and specialized tasks associated with identifying suspected Digital Banking fraud and will review deposit accounts, and online banking. Perform detailed examinations on electronically initiated transactions to confirm or disprove potential fraud related transactions and related activity. Essential Job Functions Perform detailed analysis on electronic transactions and activities that appear to support suspicions of fraudulent activity and provide detailed documentary evidence to support findings Take precautionary measures on accounts and/ or transactions to mitigate risk to KeyBank and/ or Key Bank clients and provide direction to all lines of businesses supported by Fraud Services Communicate information on deposit fraud suspects to account relationship officers, corporate investigations, and area management Document daily review and analysis of suspect transactions, providing area management with reports recapping current efforts Obtain and provide detailed documentary evidence to support confirmed fraud activity Maintain ongoing communication with internal and external clients regarding associated account resolution Other specialized tasks when required Required Qualifications HS Diploma or equivalent is required 2 years banking operations/ branch experience; or equivalent of education and experience Proven accuracy and organizational skills Proven ability to manage multiple diverse tasks simultaneously Ability to complete functions within available timeframes and achieve service level agreements to ensure regulatory compliance Proven written and verbal skills Proven ability to analyze, solve problems, and make decisions effectively and independently. Microsoft Office / Windows Experience Experience in Fraud Investigations preferred COMPENSATION AND BENEFITS This position is eligible to earn a base hourly rate in the range of $18.75 to $24.52 per hour depending on location and job-related factors such as level of experience. Please click here for a list of benefits for which this position is eligible. Job Posting Expiration Date: 07/01/2025 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.