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About us Based in Parma, Italy, Chiesi is an international research-focused pharmaceuticals and healthcare group with 90 years' experience, operating in 30 countries with more than 6,000 employees (Chiesi Group). To achieve its mission of improving people's quality of life by acting responsibly towards society and the environment, the Group research, develops and markets innovative drugs in its three therapeutic areas: AIR (products and services that promote respiration, from new-born to adult populations), RARE (treatment for patients with rare and ultra-rare diseases) and CARE (products and services that support special care and consumer-facing self-care).
We are proud to be the largest global pharmaceutical group to be awarded B Corp Certification, a recognition of high social and environmental standards. We are a reliable company that adopts and promotes transparent ethical behavior at all levels.
We are committed to embrace diversity, inclusion and equal opportunities. In fact, we are a global family made up of different cultures, different genders, generations, ethnicities, abilities, sexual identities and many other enriching diversities. Chiesi USA Chiesi USA is a specialty pharmaceutical company focused on developing and promoting products for the hospital, adjacent specialty and rare disease markets. We are a B Corp and Benefit company awarded Top Employer status for six consecutive years and certified as a Great Place to Work.
At Chiesi, we share an entrepreneurial spirit and act as a force for good, pursuing high social and environmental standards, to ensure the wellbeing of our people, patients, and communities. We offer a work environment where professionals have the opportunity to build a purposeful career focused on helping others while achieving a fulfilling work-life balance, meeting exciting challenges, and engaging in important and rewarding work. What we offer Chiesi offers competitive benefits, services, and programs that enrich the personal and professional lives of our employees. Our shared values of passion, innovation, trust and integrity bring out the individual talents and diverse perspectives of each of our colleagues. Our environment encourages each individual to reach his or her full potential and drive outstanding results. We celebrate that "Every one of us is different. Every one of us is Chiesi." Who we are looking for
Purpose
The Systems and Processes Lead will provide strategic and operational project management support for high-priority global medical initiatives. This role focuses on designing, optimizing and integrating medical systems, processes, and tools to enhance operational efficiency, ensure compliance, and support GMA's objectives. Management of Medical-specific and compliance-sensitive steps of some systems and processes are also key role responsibilities. Example systems, processes and tools in scope:
- Document Management: Veeva MedComms (US) / Veeva MedComms (EU/Int) / Hermes
- KOL Mapping and Engagement Planning: Konectar (US), Veeva LNK (EU/Int)
- Congress Planning and Management: Spreadsheets (Medical and Commercial), Teams channel for approval
- ISS Management: Grants portal and Simple Dam (US), Simple Dam only (EU/Int)
- Grants Management (e.g., IME): Versaic
- Other Study Type Management: Registries
Main Responsibilities
Systems and process development and integration
- Medical Systems and Tools development and management: Drive the definition, implementation, and optimization of medical systems to enhance operational effectiveness
- Identify and validate system needs and gaps with MALT and Medical stakeholders
- Manage selection, development and integration of prioritized Medical systems
- Serve as the Medical representative on cross-functional and enterprise system projects
- Develop and facilitate training of Medical, Shared Services and cross-functional teams (as needed) on Medical systems
Process definition and development
- Establish and continuously improve core medical processes, such as grants management, initiation of investigator-sponsored studies (ISS), and compliance workflows
- Identify and validate process needs and gaps with MALT and Medical stakeholders
- Collaborate with Global Medical teams (e.g., Medical Communications, Regional Field Medical) and cross-functional partners to develop and communicate optimized processes (e.g., ISS, educational grants, HCP contracting)
- Ensure consistency between Medical processes and supporting systems
- With MALT, identify where updates to SOPs are needed across Medical processes, and work with MALT members or delegates to update
- Develop and facilitate training of Medical, Shared Services and cross-functional teams (as needed) on Medical systems
System and process management
- Monitor system performance, utilization and facilitate updates to support evolving organizational needs
- Generate periodic and ad hoc reports aligned to GRD Medical KPIs
- Provide oversight to Shared Services staff as needed to ensure correct and compliant system use
Experience Required
- 5+ years of progressive experience in project management, medical/commercial operations, medical/commercial excellence or a similar role within the pharmaceutical, biotech, or healthcare industry
- Expertise in project management tools and systems
- Strong technical acumen in the design and development of systems, including CRM, grants management, and workflow automation tools
- Knowledge of medical, pharmaceutical, or healthcare processes, including regulatory requirements and compliance standards
- Proven ability to develop, implement, and optimize Standard Operating Procedures (SOPs) and establish compliant processes aligned to regulatory requirements and industry best practices
- Highly organized with strong workload planning skills, capable of balancing multiple priorities in a fast-paced environment
- Self-directed and autonomous
- Good written and verbal communication abilities
Education
Bachelor's degree required; advanced degree in a related field (e.g., Life Sciences, Business Administration) preferred Chiesi USA is an equal opportunity employer committed to hiring a diverse work force at all levels of our business. All qualified applicants receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression or any other basis protected by local, state or federal law. This policy applies with regard to all aspects of one's employment, including hiring, transfer, promotion, compensation, eligibility for benefits and termination.
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Chiesi
Apr 08, 2025