Senior Directory Services IAM Engineer

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About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

As a Senior Directory Services IAM Engineer in the Security organization you will join the team responsible for designing, building and maintaining innovative infrastructure solutions that support the needs of our Salesforce employees. This includes, but is not limited to: Single Sign-On, authentication services, directory services, logging services and general IT application design, architecture, capacity planning, operations and DR.

This role's primary technical area is Active Directory, Entra ID, and automation, however you will be involved in many of the other infrastructure projects involving deploying and integrating technologies for the global corporate environment. You will also be responsible for maintaining these mission critical Directory and Auth services. You will build relationships and interact with various business, engineering, security, and operational teams.

This position must be filled by a U.S. Citizen in order to partner with and support our CMMC (Cybersecurity Maturity Model Certification) Directory program. The CMMC environment is designed to ensure contractors meet specific cybersecurity requirements to protect sensitive information like Federal Contract Information (FCI) and Controlled Unclassified Information (CUI).

The Senior Directory Services Engineer will contribute to the overall success of the engineering organization by providing recommendations and key insight into the technological path of corporate IT.

Responsibilities:

• Establish close working relationships with other Security teams, Infrastructure Operations, and Product Management teams

• Participate in ongoing technology evaluations and keep up with technology trends and industry standards

• Operate as a technical expert on infrastructure projects pertaining to Entra ID, Active Directory, AD Audit tools and certificates, Monitoring and Logging, Systems Management, Capacity Planning, and DR

• Perform infrastructure service implementations, performance analysis and optimization, monitoring, problem resolution, upgrade planning and execution, and process creation and documentation

• Large enterprise Domain consolidation and decommission experience from acquisitions

• Automation and CI/CD is a must. Powershell, Python and GoLang are preferred scripting languages

• Continually analyze and work to improve the quality of services offered by Corporate IT

• Ensure new Directory Service technologies are adequately tested and integrated with Infrastructure and Application Services

• Optimize or re-design existing infrastructure services as needed

• Ensure service availability & reliability of all infrastructure services

• Test lab development

• Suggest improvements based on technology, best practices, or changing requirements

• Provide regular management updates on advantages and potential opportunities for new technologies and automation

• Assist Infrastructure Operations with testing & implementation of new technologies and/or services including methods, policies and procedures for installation, management, monitoring and support

• Work with and manage outside consulting technical subject matter experts, as needed

• Help resolve complex IT issues in a Tier 3 capacity

• Train/Mentor junior staff members as appropriate

Required Skills/Experience:

• Bachelor's Degree, preferably in Computer Science or related field

• 7+ years of design/support of Enterprise environments with over 50,000+ users

• Demonstrated ability to think and execute long-term and big-picture in an environment with a short-term focus.

• 5+ years experience as a Domain Administrator with large Microsoft Active Directory: Designing, Implementing, Maintaining, Troubleshooting

• 7+ years experience as a Global Administrator with large Microsoft Entra ID (Azure AD): Designing, Implementing, Maintaining, Troubleshooting

• 7+ years of enterprise security experience

• 7+ years of experience working with Windows Server environments

• 5+ years of PowerShell and other scripting language experience

• 5+ years experience an an Identity organization

• Deep knowledge of Authentication and AD Security

• Python software development experience

• Object-oriented programming

• Proficiency in DNS, PKI, LDAP

• Directory integration with 3rd Party Applications and hosted services

• Experience with mission-critical services and applications in a global enterprise environment

• Customer service oriented with strong interpersonal and leadership skills

• Strong analytical skills coupled with technical creativity and vision

Desired Skills/Experience:

• Experience with Okta and other IDPs

• Experience with AWS

• Experience with the VMware Platform

• Experience with Agile Development Methodology

• Experience with SAAS and PAAS applications

• Experience with Terraform Configuration Management

• Experience managing large-scale cloud infrastructure hosted on multiple OS platforms

• One or more industry certifications (eg, MCSE)

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