Deskside Support Specialist

Maxar Technologies
dental insurance, paid time off, sick time, tuition reimbursement, 401(k)
United States, Virginia, Herndon
2325 Dulles Corner Boulevard (Show on map)
Apr 09, 2025
Please review the job details below. As a Deskside Support Specialist, your primary role will be to provide technical services to internal customers by identifying, prioritizing, and confirming resolution of reported problems with desktop, laptop, remote desktop, and mobile devices. You will ensure that all phases of desktop support, including installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved. What You'll Be Doing: Ensure that all phases of desktop support, including installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved Monitor tickets & workflows and in accordance with team's SLAs Create documentation where documentation is absent Administer Active Directory accounts Troubleshoots Citrix Virtual Desktop Infrastructure (VDI) Support Utilize remote user support tools to provide support Provide M/S applications support (Exchange/Outlook, Office, Visio, etc.) Perform (advanced) Windows 10, Windows 11, and MAC OS troubleshooting Perform (basic) Linux troubleshooting Provide mobile device and service support Provide Service Desk escalations Perform physical hardware setup and tear down Image systems and deploy software through SCCM Provide rotational 24/7 on-call support Professional written and interpersonal skills are essential when communicating with customers and clients Maintain a high level of customer-service in all situations Minimum Requirements: U.S. Citizen 2-4 years' experience in technical support role- Experience may be substituted for education Demonstrated experience supporting Windows 10 and 11, MAC OS, iOS, Android, Office 2016 and M365 suite, Active Directory Administration, Citrix and Virtual PC environments or a combination of Ability to be on call on a rotational basis Preferred Qualifications: Associate degree or bachelor's degree in computer science or closely related field Active Secret or Top-Secret clearance, or willing and able to obtain a clearance Experience supporting an enterprise environment Ability to prioritize and manage several milestones and projects efficiently Experience installing and configuring computer systems and applications for a large company Experience with SharePoint Experience with Visio Life with Us: There is a reason we boast awards like Best Employer, Best Place to work, Top employer, candidate experience winner. Our strength is in our people. Each team member makes a unique contribution to our collective mission. Health, Vision, Dental Insurance, and Employee Assistance Program 401K, with matching and immediate vesting Health Savings Account (HSA)/Flexible Spending Accounts (FSA) Options PTO, 10 Holidays, and Sick Time Maternity and Paternity Leave Adoption Reimbursement Flexible Hours, Hybrid work options Tuition Reimbursement and Student Loan Repayment Pet Insurance And More! #LI-KC1 In support of pay transparency at Maxar, we disclose salary ranges on all U.S. job postings. The successful candidate's starting pay will fall within the salary range provided below and is determined based on job-related factors, including, but not limited to, the experience, qualifications, knowledge, skills, geographic work location, and market conditions. Candidates with the minimum necessary experience, qualifications, knowledge, and skillsets for the position should not expect to receive the upper end of the pay range. * The base pay for this position within the Washington, DC metropolitan area is: $25.78 - $42.97 hourly. For all other states, we use geographic cost of labor as an input to develop market-driven ranges for our roles, and as such, each location where we hire may have a different range. We offer a comprehensive package of benefits including paid time off, health and welfare insurance, and 401(k) to eligible employees. You can find more information on our benefits at: https://www.maxar.com/careers/benefits The application window is three days from the date the job is posted and will remain posted until a qualified candidate has been identified for hire. If the job is reposted regardless of reason, it will remain posted three days from the date the job is reposted and will remain reposted until a qualified candidate has been identified for hire. The date of posting can be found on Maxar's Career page at the top of each job posting. To apply, submit your application via Maxar's Career page. Maxar Technologies values diversity in the workplace and is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.