Associate, Customer Success

Come join the LSEG team!

We are looking for a highly driven and empathetic Associate Customer Success manager to join our team.

As a Customer Success Manager (CSM) you connect clients to our products providing guidance throughout the customer's lifecycle and creating the conditions for optimal contract renewal and growth. In a role that is comprised of relationship management, education,and workflow expertise, the Associate Customer Success Manager serves as a trusted advisor to customers, managing a portfolio of financial institutions that have subscribed to LSEG workflow-centric solutions dedicated to the investment banking community.

Learn more about Customer Success at LSEG.

What you'll do:

• Act as a SMEacross LSEG our quantitative analytics product suite, keeping up with industry trends and competitive landscape.
• Trusted Advisor: Serve as a trusted point of contact for LSEG customers throughout the customer lifecycle; Land, Adopt, Expand, Renew (LAER).
• KYC:Monitor customer health, understand customer use cases, goals, workflows, challenges, and opportunities.
• Conduct Business Reviews:Co-create and review success/value plans - share product roadmaps, strategy, and review achievements.
• Own Customer Engagement: Educate, provide thought leadership, raise customer issues, and gather customer feedback.
• Drive organic expansionwithin book of business; proactively identify lead generation opportunities.
• Partnerwith supporting teams and collaborators to bring about best outcomes for customers (Account Management, Help Desk, Solution Consulting, Escalations, Proposition Sales, Product and Content Teams, and Developer Community).
• Proactively identify risksand develop action plans to mitigate with partners.

Who you are:

• 1+ years of relevant work experience in customer success, sales, consulting, and/or customer facing roles. SaaS and financial services/financial data experience preferred.
• Experience or knowledge of implementing and supporting data and/or technology solutions.
• You have success in building trust and getting results for a broad range of partners: senior leaders, developers, and/or day-to-day application users.
• You have an aptitude for digesting and effectively communicating both business and technical concepts across audiences of varying ability.
• Experience with APIs, cloud, and open-source technologies (AWS, GCP, Azure), Python, SQL, JSON a plus.
• CRM and/or Customer Success/Dashboard platforms experience (Salesforce, Gainsight, Tableau...) a plus.
• Solid interpersonal skills and experience building strong internal and external relationships. You strive to understand customers' business goals, anticipate future needs, and identify solutions.
• Natural curiosity to seek out information and learn new skills across business and technology disciplines.
• You focus on customer happiness and retention metrics while staying empathetic to customer needs and inspiring loyalty and adoption.
• Highly motivated self-starter who works well with a lot of autonomy and little direction, and you understand when and how to appropriately involve others and ask for help.
• You value quality and pay close attention to detail, taking full ownership and pride in your work with a high level of service, responsiveness, and follow-through.
• Solid project management, technical and problem-solving skills.
• Ability to travel onsite when required

Education:BA/BS degree.

Compensation/Benefits Information:

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.