Director In-House Service & Repair

Purpose:

Direct, coordinate and manage Global Technical Service Operations needs through the Largo, FL facility at ConMed.

General Duties and Responsibilities:

• Develop and implement global technical service policies and processes for optimal device servicing and repair.
• Align 3rd party and global repair center strategies to maximize customer uptime, revenue, and compliance.
• Ensure timely communication and collaboration with the sales force for seamless technical services.
• Create procedures that ensure compliance, customer benefit, and cost-effective service.
• Hire, retain, and engage talent to achieve high customer satisfaction.
• Oversee customer and internal repairs, managing demo, loaner, and sample equipment.
• Ensure alignment of processes from sales to case closure with speed and accuracy.
• Maintain regulatory and compliance standards globally.
• Drive continuous improvement across global service.
• Oversee daily intake and outbound activities for repairs and loaner products.
• Ensure products are repaired satisfactorily and comply with ConMed's Quality System.
• Plan and organize teams to meet customer and sales force needs.
• Contribute to the strategic direction of the customer-facing team and global operations.
• Continuously adapt the repair and service organization to new demands and strategies.
• Hire and develop future leaders and technical experts.
• Engage with leaders in Operations, Customer Service, Marketing, and Sales.
• Implement best practices for operational and customer-facing activities.
• Develop and improve key operational metrics.
• Responsible for management of operational and capital budgets.

Minimum Qualifications:

• Bachelor's degree required
• 7-10+ years of progressive experience in manufacturing or service operations.
• Hands on work experience with logistics management, warehousing, fulfillment, inventory management, order management systems

Preferred Qualifications:

• Experience working for multinational medical device technology companies
• Master's Degree
• Strong background in problem solving, performing complex tasks, and working on complex projects in a time sensitive environment.
• Proven success in generating innovative solutions including challenging paradigms, leveraging diverse resources, and evaluating multiple solutions.
• Strong analytical /quantitative/ system skills.
• Strong communication and influencing skills with the ability to drive results through a global and multi-cultural matrix structure.
• Proven ability to communicate and present to all levels of the organization.

This position is not eligible for employer based sponsorship.

Benefits:

CONMED offers a wide array of benefits to fit your unique needs. Visit our Benefits Page for more information.

• Competitive compensation
• Excellent healthcare including medical, dental, vision and prescription coverage
• Short & long term disability plus life insurance -- cost paid fully by CONMED
• Retirement Savings Plan (401K) -- CONMED matches your contributions dollar for dollar, with the potential for up to 7% per pay period
• Employee Stock Purchase Plan -- allows stock purchases at discounted price
• Tuition assistance for undergraduate and graduate level courses

Know someone at CONMED? Have them submit you as a referral before applying for this position to be eligible for our Employee Referral Program incentives!

CONMED is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply. The Know Your Rights: Workplace Discrimination is Illegal Poster reaffirms this commitment.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at 800-929-7176 option #5.