Field Support Technician

Field Support Technician

Gromelski and Associates, Inc. (GAI) partners with prime contractors to provide professional services. Key service areas include Engineering Design and Documentation; Software Development and Testing; System Integration, Testing and Evaluation; Lab Management and Field Installation; Integrated Logistics Support, Training Development and Delivery, Multimedia Support, and Technical System Support.

Field Support Technician Job Description:

Performs duties as a Field Support Technician on a team that provides technical and operational support on the waterfront for the operation and administration of complex IT infrastructure that includes thin/thick-clients, domain servers and databases. Typical duties will include backups; configuration management services; system patching; system monitoring, system diagnosis, troubleshooting and repair; tech refresh and upgrades; technical meetings; maintaining, configuring, and updating baseline configurations as per Risk Management Framework (RMF)/Defense Federal Acquisition Regulation Supplement (DFARS) requirements. The selected candidate must be able to obtain and maintain a DoD Secret Level Clearance.

Field Support Technician Required Tasks:

* Responds to customer request for field assistance and responds to customer locations to troubleshoot and repair IT related systems and provide maintenance training to customer service representative if required.

* Utilizes Linux, Windows, and other operating systems as needed to maintain infrastructure operation.

* Maintains smooth operation of multi-user computer systems, including coordination with network administrators.

* Performs set up of administrator accounts and service accounts, maintaining system documentation, tuning system performance, installing system wide software and allocate storage space.

* Interacts with users and may be asked to evaluate vendor products.

* Makes recommendations to purchase repair parts, coordinates installation and provides backup recovery.

* Develops and monitors policies and standards for allocation related to the use of computing resources.

* Contributes to the completion of milestones associated with specific projects.

Field Support Technician Required Skills:

* Demonstrated Field Support Technician skills and abilities in providing troubleshooting and/or assistance needed to maintenance and upkeep hardware and to install and/or upgrade system software.

* Ability to plan and follow schedules with little oversight or direction.

* Demonstrated teamwork and Full Spectrum Leadership capabilities.

* Ability to work under general supervision and communicate clearly with both peers, superiors with an energetic and friendly personality.

* Excellent organizational and reporting abilities.

* Effective communicator, both orally and in written form.

* Ability to lift 50 pounds.

* Must possess and maintain CompTIA Security+ and SSCP (Systems Security Certified Practitioner) certifications as a Level 2 IT Workforce Technician

Field Support Technician Desired Skills:

* Experience troubleshooting and/or configuring Windows servers to include SharePoint, and Exchange and Active Directory (MCSE/MCSA certifications a plus).

* Experience with the administration and configuration of Security policies as related to both Windows and Linux servers.

* Familiarity with Risk Management Framework (RMF).

* Familiarity with configuring VMs (Virtualization).

* Red Hat Linux Administration.

* Networking knowledge.

Field Support Technician Additional Requirements:

* Bachelor's degree from an accredited college/university in a related discipline, or equivalent experience/combined education. Minimum of five years related experience.

* Minimum of five years of experience in maintaining either or both the Global Command and Control - Maritime (GCCS-M), and Consolidated Afloat Network Enterprise Services (CANES) systems.

* Willingness to work overtime and off shift when dictated to support business needs.

* The selected candidate must be able to obtain and maintain a DoD Secret Level Clearance which means you must be a U.S. Citizen.

Location:Norfolk, VA (Relocation Assistance Available)

Job Type: Full-Time Employee, 40 hours/week

Start Date: Negotiable

Rate: Negotiable

Gromelski & Associates is a proud Equal Opportunity/Affirmative Action employer. Equal Opportunity Employer/Minority/Female/Disability/Veteran. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender identify or expression, genetic information, age, or any other basis protected by law ordinance, or regulation.