Client Services Specialist / Housing Specialist / HUD Specialist

22nd Century Technologies, Inc.
Pay Rate: $21.60/hour on w2
United States, Texas, San Antonio
Apr 15, 2025
Job Title: Client Services Specialist / Housing Specialist / HUD Specialist Location: San Antonio, TX 78204 Duration: 6+ Months Pay Rate: $21.60/hour on w2 without benefits Shift hours: M-F8:00-5:00 Role & Responsibilities: The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed. These essential functions require a consistent presence in the work environment on a regular basis and regular attendance must be maintained. Conducts screening, intake, and move-in of applicants as per the Admissions and Continued Occupancy Policy. Collects and deposits funds owed by residents. Ensures rent payments and other charges are inputted into the computer in a timely manner, maintains records of collections, and prepares reports. Maintains and monitors delinquent rent roll. Completes and tracks re-certifications on residents at the assigned developments. Enters accurate data into Opportunity Home's Elite software and generates statistical and narrative reports to an assigned property manager or other department management. Completes interviews of residents and processes change of income for residents. Directs residents to internal and external support services and personnel available to community residents. Issues lease violations and warning letters. Conduct mediations, including data gathering, for resolutions between residents. Monitors curb appeal for residents at the assigned developments. Prepares and Processes recommendations for lease violations. Conducts move-in, move-out, and housekeeping inspections of units. Provides status and updates on housekeeping inspections, wellness checks, and related requests in a courteous and professional manner. Completes moving out of residents as per the Admissions and Continued Occupancy Policy (ACOP) and SOP's. Maintain a working knowledge of Opportunity Home policy and procedures to ensure residents clearly understand changes that may affect their residency. Assists with the coordination, implementation, set-up, and clean-up of resident events, meetings, and other sponsored resident events. Ensures accurate data entry for timekeeping is completed on a daily basis. Prepares Reasonable Accommodations for approval and/or denial. Assumes various non-supervisory responsibilities of the Community/Assistant Manager in their absence. Assists in screening and directing visitors, stakeholders, vendors, suppliers, etc to the appropriate personnel or work area. Complete all duties as assigned or requested as outlined in operational and procedural guidelines. These guidelines are maintained and issued in the event of an emergency situation that arises at a property or any other location that serves our residents or employees. Participate in Trauma Informed Care (TIC) initiatives to include training, workgroups, project assignments, etc., that are launched or implemented in order to achieve and/or maintain certification as a TIC organization. Participate in initiatives to include training, workgroups, project assignments, etc., that are launched or implemented in order to create awareness, foster, cultivate and preserve a culture of equity, diversity, and inclusion. Recognize the significance of a data driven organization that adheres to expanded policies and practices in the area of data governance. Learn the distinct and different roles to include: Data Trustee, Data Domain Stewards, Data System Custodians, Data Stewards and Data Users. Effectively collaborate with the various data roles as needed on a daily basis or in a project capacity. Other duties as assigned. Technical Skills: To perform this job successfully, the employee should have Understands the agency's Mission, Vision, and values and directs work within these guiding principles and operational framework. HUD rules and regulations, as well as Opportunity Home policies and procedures of low-income housing programs. Interviewing skills and techniques. Customer service principles and practices. Interpersonal skills using tact, diplomacy, patience, and courtesy in person, and by telephone. Leadership skills, problem-solving, and decision-making. Conflict management. PC skills using MS Word, Excel, Outlook, Google Suite, and MLS software. Statistical report writing techniques. Safety and health practices. ????