P&C Customer Service Representative (Remote) North Carolina

What you will be doing:

* Engage with members via phone, email, and other channels to assist with quotes, new policies, billing inquiries, underwriting questions, and policy changes.

* Build rapport and trust by asking thoughtful questions, understanding member needs, and offering accurate solutions to minimize transfers and escalations.

* Process insurance transactions such as endorsements, cancellations, and coverage updates while ensuring compliance with industry regulations and internal policies.

* Collaborate with insurance carriers and internal teams to resolve issues and provide timely, accurate information.

* Maintain required certifications and actively pursuing opportunities to grow product knowledge and sales capabilities.

* Meet performance metrics related to service quality, responsiveness, and member satisfaction.

What Skills & Qualifications are needed:

* High School diploma or GED required; some college degree preferred.

* At least 6 months of customer service experience required (healthcare, retail, hospitality, food and service industry); some contact center experience is a plus.

* Strong written and verbal communication skills with a professional and empathetic tone.

* Ability to multitask across multiple applications while maintaining focus and accuracy.

* Must have an Active Property & Casualty license or, in cases of prelicensing, must have earned a license within XX days of hire and must be able to obtain a non-resident license in all 50 states (location-dependent for resident license). * Typing speed of 25 WPM with 90% accuracy.

* Solid understanding of insurance compliance and regulatory standards.

* Strong research and internet skills; quick learner across various subjects and systems.

* Basic technical troubleshooting skills and comfort with digital tools.

* Veterans and their family members are encouraged to apply.

Work at Home Requirements:

* High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet.

* Upload speed of 5 Mbps; Download speed of 50 Mbps

* The Internet service provider (ISP) must be highly stable with 1% or less packet loss Latency under 100ms.

* All Hires must have an available cell phone or tablet and be able to install our required 2FA software for multifactor authentication on that device.

* Qualfon will provide all or some of the equipment needed based on the employees' request

* During the interview, ensure a quiet environment without any devices such as Bluetooth, smart watches, additional computers, or writing instruments, and keep the door closed. Phones are not allowed.