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Referral Specialist- Infusion Center
 Salem Health | |
tuition assistance
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 United States, Oregon, Salem | |
 Jun 03, 2025 | |
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Location Site: Salem Hospital, 890 Oak Street SE, Salem, Oregon 97301Department: Infusion CenterPosition Type: Full Time, 40 hours/weekStart Time: 8:00 am - 5:00 pm, Monday - Friday
Your role with us The Referral Specialist in the Infusion Center coordinates patient care by managing referrals, verifying insurance and clinical information, and ensuring proper documentation and scheduling through Epic. They collaborate with clinical and administrative teams to support accurate order processing, patient registration, and billing, while contributing to process improvements and maintaining efficient workflow. What you'll do Triage and direct incoming patient referrals (via fax or Epic), ensuring accuracy in orders, demographics, coding, and documentation. Verify insurance benefits and submit prior authorization requests per payer guidelines, ensuring all approvals are documented accurately in Epic. Collaborate with charge nurses, oncology clinics, and leadership to schedule treatments and ensure referral accuracy and availability. Track and correct registration errors and ensure timely completion of work queue assignments. Handle patient calls professionally, gather accurate demographic and financial data, and communicate billing or insurance concerns effectively. Provide backup scheduling, registration, and check-in support as needed, including resolving medical record or billing issues. Upload documents into Epic, assist with quality improvement projects, and participate in Kaizen and standardization efforts. Required qualificationsOne year of experience in an admitting office, clinic, physician or insurance office performing patient registration and insurance verification required.Additional informationExperience with insurance pre-authorization, billing and coding preferred.Total rewards package Salem Health's comprehensive benefits package prioritizes your mental and physical health, financial stability, family obligations and professional growth. Click here for details. Why Salem Health? Salem Health is a Top Workplace in Oregon, known for fostering a supportive culture where your contributions truly matter. As an award-winning, independent health care system, we serve our region through Salem Hospital, multiple community clinics and West Valley Hospital, ensuring broad access to high-quality care. We believe in empowering our teams. Through Lean principles, staff help drive innovation and solve real problems. We also invest in your growth with professional development, tuition assistance, and clear career pathways. At Salem Health, you'll find more than a job, you'll find purpose, connection and room to thrive. Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law.Salem Health Hospitals and Clinics is committed to providing access, equal opportunity and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact my.recruiter@salemhealth.org | |