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Patient Service Representative 2

University of California- Davis Health
$
medical insurance, vision insurance, parental leave, paid time off, paid holidays, sick time, long term disability, tuition reimbursement
United States, California, Sacramento
Apr 18, 2025
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Job ID
77646
Location
Sacramento
Full/Part Time
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Job Summary

This incumbent is responsible for sustaining an environment of intrinsic good will for the practice while providing optimum services to patients and visitors. This position will float to all Hospital Operations business units to perform a variety of duties, providing front desk office support, patient registration, patient discharge support, patient related hospitality and call center support, for the assigned department/clinical team within the Hospital Operations, including various shifts and length of assignments.

Percentages of time allocated to functions in this position description are a guideline only. Individual assignments and time actually worked in each functional area may vary based on the department's operational needs.

Apply By May 2, 2025 at 11:59 PM

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

  • High School / GED equivalent or related work experience
  • Interpersonal skills to establish and maintain effective working relationships with all co-workers; to consistently interact with patients and other members of the public with patience, courtesy and professionalism, both in person and on the telephone; and to effectively respond to individuals who may be angry or upset.
  • Ability to efficiently use computer system applications for all functions required for this position, including electronic mail, spreadsheets, word processing, and medical office management, (i.e. scheduling, template maintenance, maintenance of demographic and insurance information).
  • Typing skills sufficient to use computer keyboard for timely and accurate input and production.
  • Writing skills, using proper English grammar, spelling and punctuation, sufficient to compose messages and/or routine correspondence, which is clear, concise and easy to understand.
  • Bookkeeping skills sufficient to maintain accurate records of patient financial transaction, prepare related financial reports, balance cash box, and prepare deposits.
  • Organizing skills to establish priorities for own work within stated guidelines; respond flexibly to changes in priorities; and maintain work effectiveness in a setting with a high volume of patient activity and frequent interruptions.
  • Knowledge of practices and protocols related to medical office procedures, (i.e. medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.)
  • Filing skills to maintain logs and files of information in alphabetical, chronological and/or numerical order, such that it is current and easily retrievable. Knowledge of all pertinent laws, regulations, and guidelines governing medical records; confidentiality, privacy, and provision to others, including HIPAA.
  • Knowledge of health care insurance systems, which may include Medi-Cal, MediCare, HMO, PPO, fee-for-service, county funded coverage, and worker's compensation, sufficient to properly obtain and track authorizations, appoint patients, make referrals for consults, diagnostics and ancillary services, coordinate hospital services, complete and submit billing documentation, and explain provisions and requirements to patients.
  • Knowledge of ICD-10, CPT and HCPCS coding sufficient to identify services performed; including diagnoses, procedures, and supplies.

Preferred Qualifications

  • Prior medical setting and/or hospital experience
  • Experience with medical insurance verification within a medical environment
  • At least two (2) years of customer service and/or call center experience
  • Experience performing appointment scheduling and patient registration

Key Responsibilities

  • 50% - Coordination of Medical Office Services
  • 50% - Additional Job Functions

Department Overview

At the UC Davis Health Roseville clinic care is provided to patients of all ages across a wide range of medical needs. The clinic offers comprehensive services, including primary care, pediatrics, radiology, and a full laboratory. In addition, subspecialties include pediatric cardiology, neurology, nephrology, integrative medicine, cardiology, endocrinology, allergy, obstetrics/gynecology, urogynecology, rheumatology, dermatology, and MOH's surgery.

Department Specific Job Scope

At the UC Davis Health Roseville Clinic, the Patient Service Representative plays a vital front-line role in ensuring a seamless and welcoming experience for patients receiving care across a diverse range of specialties. The PSR is responsible for registering patients, accurately verifying insurance and eligibility information, and coordinating appointment scheduling across multiple departments and specialties. This position requires a working knowledge of various payer types and referral processes, along with strong communication skills to effectively support patients and providers. The PSR must ensure that all patient interactions-whether in person, by phone, or electronically-reflect UC Davis Health's standards for service excellence and contribute to efficient clinic operations. Due to the wide range of services offered, the PSR must demonstrate flexibility, attention to detail, and a commitment to supporting continuity of care in a fast-paced, multidisciplinary medical environment.

Position Information

  • Salary or Pay Range: $26.01 - $32.27
  • Salary Frequency: Hourly
  • Salary Grade: 265
  • UC Job Title: MED OFC SVC CRD 2
  • UC Job Code: 009213
  • Number of Positions: 1
  • Appointment Type: Staff: Career
  • Percentage of Time: 100%
  • Shift (Work Schedule): Tuesday - Friday 8:00 am - 5:00 pm
  • Location: UCDMG Roseville II (PCN144)
  • Union Representation: EX-Patient Care Technical
  • Benefits Eligible: Yes
  • This position is 100% on-site
  • This position is not eligible for H-1B visa sponsorship.

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

* High quality and low-cost medical plans to choose from to fit your family's needs
* UC pays for Dental and Vision insurance premiums for you and your family
* Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
* Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Access to free professional development courses and learning opportunities for personal and professional growth
* WorkLife and Wellness programs and resources
* On-site Employee Assistance Program including access to free mental health services
* Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
* Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
* Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
* UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity and inclusion as well as Employee Resource Groups (ERGs) to support our staff

Physical Demands

  • Standing - Frequent 3 to 6 Hours
  • Walking - Frequent 3 to 6 Hours
  • Sitting - Frequent 3 to 6 Hours
  • Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
  • Lifting/Carrying 26-50 lbs - Occasional Up to 3 Hours
  • Lifting/Carrying over 50 lbs - Occasional Up to 3 Hours
  • Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
  • Pushing/Pulling 26-50 lbs - Occasional Up to 3 Hours
  • Pushing/Pulling over 50 lbs - Occasional Up to 3 Hours
  • Bending/Stooping - Occasional Up to 3 Hours
  • Squatting/Kneeling - Occasional Up to 3 Hours
  • Twisting - Occasional Up to 3 Hours
  • Climbing (e.g., stairs or ladders) - Occasional Up to 3 Hours
  • Reaching overhead - Occasional Up to 3 Hours
  • Keyboard use/repetitive motion - Continuous 6 to 8+ Hours

Mental Demands

  • Sustained attention and concentration - Frequent 3 to 6 Hours
  • Complex problem solving/reasoning - Occasional Up to 3 Hours
  • Ability to organize & prioritize - Frequent 3 to 6 Hours
  • Communication skills - Frequent 3 to 6 Hours
  • Numerical skills - Occasional Up to 3 Hours
  • Constant Interaction - Frequent 3 to 6 Hours
  • Customer/Patient Contact - Frequent 3 to 6 Hours
  • Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Must be willing to work variable days (including weekends), hours and locations as required to meet business needs of the practice.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

  • This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
  • The duties or functions of this position include the handling of cash (or cash equivalents)
  • This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan, and our strategic vision for research and education. We believe you belong here.

The University of California, Davis, is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks

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